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https://blogs.sap.com/2009/08/20/sap-netweaver-bi-diagnostics-support-desk-tool-introduction/
Aug 20, 2009 · To help in debugging issues that arise when configuring the connection between the two systems, SAP has developed a tool which can be run to help identify issues and provide clues as to how to fix them; the SAP NetWeaver BI Diagnostics & Support Desk Tool. Solution: 0.1. 2.
https://answers.sap.com/questions/10114953/sap-netweaver-bi-diagnostics-support-desk-tool.html
Have you tried to depoly the newer version of the support desk tool as explained into the note? In order to deploy the newer version of the tool, follow these steps: 1. Import the correction instruction attached to this note into your SAP NetWeaver BI system. 2.
https://support.sap.com/en/product/support-by-product/01200314690800000134/67838200100900005868-editorial.html
Usage of SAP NetWeaver BI Diagnostics & Support Desk Tool - SAP Note 937697; Start with trouble shooting an SAP extractor(BW datasource) issue; ... BW Planning BW SAP BEx Analyzer BW SAP BEx Web BW SAP HANA Data Warehousing BW SAP HANA Modeling Tools (Eclipse) SAP BW/4HANA. SAP NetWeaver Enterprise Search. Related Pages : Admin Guide
https://wiki.scn.sap.com/wiki/display/BI/Setting+and+Configuration+between+BW+and+portal
Mar 31, 2017 · So you need to follow the steps as per the note: 937697 - Usage of SAP NetWeaver BI Diagnostics & Support Desk Tool This note describes the process of using this tool "SAP NetWeaver BI Diagnostics & Support Desk Tool" includes a complete set of all basic configuration checks required to configure BI-Java.
https://support.sap.com/en/product/support-by-product/01200314690800000134/73554900100900000414-editorial.html
Usage of SAP NetWeaver BI Diagnostics & Support Desk Tool - SAP Note 937697; Start with trouble shooting an SAP extractor(BW datasource) issue; ... BW Planning BW SAP BEx Analyzer BW SAP BEx Web BW SAP HANA Data Warehousing BW SAP HANA Modeling Tools (Eclipse) SAP BW/4HANA. SAP NetWeaver JAVA.
https://support.sap.com/en/product/support-by-product/01200314690800000134/default-editorial.html
Usage of SAP NetWeaver BI Diagnostics & Support Desk Tool - SAP Note 937697; Start with trouble shooting an SAP extractor(BW datasource) issue; ... BW Planning BW SAP BEx Analyzer BW SAP BEx Web BW SAP HANA Data Warehousing BW SAP HANA Modeling Tools (Eclipse) SAP BW/4HANA. SAP Netweaver Application Server JAVA ...
https://wiki.scn.sap.com/wiki/display/TechTSG/Collection+and+resolution+of+known+problems+in+Support+Desk+Tool
Mar 03, 2017 · Collection and resolution of known problems in Support Desk Tool. Skip to end of metadata. ... Support Desk Tool reads and checks the system configuration from BW Java portal and BW ABAP side. ... RED The system flagged as BI Mastersystem 'SAP_BW' does not have an alias named 'POACLNT800' Resolution.
https://apps.support.sap.com/sap/support/knowledge/preview/en/2471922
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