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https://www.sap.com/services/support-plans/enterprise.html
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https://blogs.sap.com/2011/12/07/how-to-get-started-with-sap-enterprise-support/
Dec 07, 2011 · The engagement methodology of SAP Enterprise Support offers a structured approach for SAP customers by building both enablement and collaboration elements into every engagement phase. The underlying philosophy of the engagement methodology is: Enablement of the customer to both analyze and implement derived action plans in a self-reliant fashion
https://www.sap.com/about/customer-involvement/customer-first.html
The Customer First customer engagement methodology is value-oriented, and adoption and business results-centric. This engagement model delivers a simple, holistic experience and prescriptive success plans that focus on the customer’s strategic objectives and eliminate barriers to achieve business value and innovate faster.
https://www.cioinsight.com/c/a/Latest-News/SAP-Users-Develop-Enterprise-Support-Tools-508760
The business software giant has partnered with the SAP User Group Executive Network (SUGEN) to begin work on just such a database. The organizations have also agreed to define an engagement methodology for SAP Enterprise Support services. SUGEN brings together 13 SAP user groups, and is designed to facilitate open, honest dialogue between its ...
https://www.sap.com/dmc/policies/sybase/pslt/SAP-Enterprise-Support-Schedule-PSLT.pdf
public holidays observed by SAP’s registered office. With regard to SAP Enterprise Support only, both parties can mutually agree upon a different registered office of one of SAP’s affiliates to apply and serve as reference for the Local Office Time. 2. Scope of SAP Enterprise Support.
https://blogs.sap.com/2011/09/01/run-better-with-the-help-of-sap-enterprise-support/
Sep 01, 2011 · Through a process called the “SAP Enterprise Support engagement methodology”, SAP Active Global Support collaborates with you to understand your solution and top issues to build an engagement plan that addresses the identified issues and shows the value of the engagement. The collaboration happens through a group called “Support Advisory”.
https://sapinsider.wispubs.com/Assets/Articles/2012/January/Drive-Innovation-As-A-Member-Of-The-SAP-Enterprise-Support-Advisory-Council
The SAP Enterprise Support Advisory Council is in the process of finalizing the 2012 work streams. We plan to feature work streams that focus on helping participants leverage SAP Enterprise Support to innovate faster, as well as improve operations and technology innovation around SAP HANA and our mobile solutions.
https://support.sap.com/en/offerings-programs/enterprise-support.html
Regardless of the way in which your landscape is deployed, the SAP Enterprise Support offering gives you the proactive support you need to succeed. By addressing the complex business challenges of today with clear engagement plans including jointly established goals, we help you secure existing investments, optimize operations, and take advantage of the latest SAP innovations.
https://support.sap.com/en/offerings-programs/methodologies/business-transformation-management.html
It depends on the engagement of stakeholders in the preparation of the business case and benefits plan to create the knowledge and commitment required to realize the benefits. Stiles, P., Uhl, A., Stratil, P. (2012). Meta Management. In A. Uhl & L. A. Gollenia (Eds.), Handbook of Business Transformation Management Methodology. Farnham, UK ...
https://support.sap.com/en/offerings-programs/enterprise-support/enterprise-support-academy.html
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