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https://blogs.sap.com/2009/08/20/sap-netweaver-bi-diagnostics-support-desk-tool-introduction/
Aug 20, 2009 · To help in debugging issues that arise when configuring the connection between the two systems, SAP has developed a tool which can be run to help identify issues and provide clues as to how to fix them; the SAP NetWeaver BI Diagnostics & Support Desk Tool. Solution: 0.1. 2.
https://blogs.sap.com/2016/08/31/sap-nw-java-support-tool/
Aug 31, 2016 · SAP Product Support has developed & released the SAP NW Java Support Tool to help simplify the process of collecting traces, logs, and system component information. The SAP NW Java Support Tool also provides a guided means of enabling customers to self-troubleshoot problematic scenarios and issues.
https://support.sap.com/en/tools/troubleshooting.html
SAP Support Portal page covering Troubleshooting Tools such as Automated Notes Search Tool (ANST), Performance Assistant Note and KBA Search (PANKS), Note Assistant, NW Java Support Tool and Landscape Analysis Utility.
https://answers.sap.com/questions/10114953/sap-netweaver-bi-diagnostics-support-desk-tool.html
Have you tried to depoly the newer version of the support desk tool as explained into the note? In order to deploy the newer version of the tool, follow these steps: 1. Import the correction instruction attached to this note into your SAP NetWeaver BI system. 2.
https://answers.sap.com/questions/2139369/bi-java---diagnostics-support-desk-tool---webas-ab.html
Mar 19, 2007 · Hello, I am setting up BI <-> BI-Java (Producer Portal) <-> EP (Consumer Portal) all is going fine and I am testing the setup using the Diagnostics and Support Desk Tool There is one item left which is red and I cannot see how to solve it
https://wiki.scn.sap.com/wiki/display/BI/Setting+and+Configuration+between+BW+and+portal
Mar 31, 2017 · So you need to follow the steps as per the note: 937697 - Usage of SAP NetWeaver BI Diagnostics & Support Desk Tool This note describes the process of using this tool "SAP NetWeaver BI Diagnostics & Support Desk Tool" includes a complete set of all basic configuration checks required to configure BI-Java.
https://apps.support.sap.com/sap/support/knowledge/preview/en/2471922
About this page This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required). Search for additional results. Visit SAP Support Portal's SAP Notes and KBA Search.
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