Find all needed information about Sap L1 L2 L3 Support. Below you can see links where you can find everything you want to know about Sap L1 L2 L3 Support.
https://answers.sap.com/questions/6839922/what-is-l1-l2-l3--l4-support-in-sap.html
As Rajesh Said, L1, L2, L3 & L4 are diferent level of support services and each level of support service has a time frame, within which it should be resolved. The L1, L2, L3 & L4 are decided by customer ideally based on the type of complexity and / or priority, which are already agreed in the contract.2/5
https://answers.sap.com/questions/2675195/what-is-l1l2l3-l4-support.html
Jul 18, 2007 · Dear Karan, L1, L2 Support activities depends on company and client. L1 activities like Server monitoring, background jobs, User Administration, checking the log file, raising new ticket depends on system status, backup monitoring, spool administration at OS level and SAP Level.
https://www.quora.com/What-are-the-differences-in-L1-L2-and-L3-support-of-jobs-in-software-engineering
L1 or level 1 support includes interacting with the customers, understanding their problems and then creating a ‘ticket’ against it. A ‘ticket’, also referred to as ‘incident’ is then routed to the L2 or level 2 support. Sometimes the request/grie...
https://mallepallii.blogspot.com/2013/12/sapbasis-support-activities-l1-l2-l3.html
Dec 28, 2013 · SAPBASIS support activities L1 L2 L3 Following are the indicative activities for L1, L2 and L3 activities for SAP BASIS support. L2 and L3 activities would have certain overlaps during the actual work execution. L1 BASIS support: o Starting and stopping SAP instances as per requirements.
https://itknowledgeexchange.techtarget.com/itanswers/l1l2-and-l3-support/
Sep 29, 2009 · Level 1 Support generally takes the call and opens a ticket. key skills required are: Communication, Customer facing skills. Level 2 Support tries to reproduce the problem in an environment similar to where the problem was reported and does the initial triage of the issue and provide as much detail to the 3rd Level support, if they can't resolve the issue.
https://www.answers.com/Q/What_is_L1_and_L2_support_in_sap_fico_consultant_for_support
Hi, L1, L2, L3 & L4 are different level of support services and each level of support service has a time frame, within which it should be resolved. The L1, L2, L3 & L4 are decided by customer ...
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