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https://www.gotothings.com/sapgeneral/what-is-sap-production-support-ticket-resolving.htm
PS: In the 4th phase of ASAP Implementation Methodology( i.e Final Preparations for GO-LIVE) SAP has clearly specified that a Service desk needs to be arranged for any sort of Implementation for better handling of Production errors. Service desk lies with in the client. 2) Second Level...
http://www.sapiex.net/sapiex/sapiex.nsf/site/sap-production-support-services
SAP Production Support Services. What happens after Go Live? Production Operation & Key Elements. By properly planning for post go-live production operation, you can minimize the risk and maximize the ROI from your organization’s SAP investment.
https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users. A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or …
https://searchsap.techtarget.com/definition/SAP-Production-Planning
Mar 01, 2017 · SAP Production Planning (SAP PP) is the component of ERP Central Component (ECC) that helps businesses plan the manufacturing, sale and distribution of goods. A part of SAP ECC's logistics function, SAP PP plays a vital role in a manufacturer's supply chain and integrates with other ECC components,...
https://www.opentext.com/file_source/OpenText/en_US/PDF/opentext-notification-sap-production.pdf
Notifications – SAP Production Support Handbook Support Pledge OpenText’s pledge is to use our years of experience in the industry to deliver services for your benefit. The people in our Customer Support Center are dedicated, experienced, and skilled professionals who aim to ensure your satisfaction each time you call or email us for support.
https://searchsap.techtarget.com/definition/SAP-ERP-Central-Component-SAP-ECC
Mar 01, 2018 · SAP ERP Central Component (SAP ECC) is an on-premises enterprise resource planning ( ERP) system that is commonly referred to as simply "SAP ERP.". ECC software integrates digital information that's created in one area of a business with data from other areas of the same business in real-time.
https://answers.sap.com/questions/5341073/post-implementation-support.html
Post implimentation support : The name itself says support after the implimentation. Usually this post implimentation support involves of monitoring the implimented business scenario in prod server and issues raised in the earlier days after implimentation2/5
https://www.quora.com/What-are-the-roles-and-responsibilities-of-SAP-support-consultant
Jul 27, 2017 · Sap support is no different than any other support it has to undergo support life cycle . Customer will raise an incident / bug / change request. If it is incident then it can be a technical issue some times or it can be procedure issue or it could may evolve as change request or new requirements that is where itil framework comes into picture.
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