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https://blogs.sap.com/2007/10/06/service-desk-support-team-determination/
Oct 06, 2007 · Support team determination via SAP component. This is an update to the SAP Marketplace Note 616946. Valid for Solution Manager 7.0, screens taken from a Solution Manager 7.0 stack 9. Step 1. Create your own organizational data for the Support Desk model of your company from transaction ppoma_crm.
https://support.sap.com/en/index.html
The SAP Support Portal is SAP's award winning customer-facing website, which provides access to support tools, services and applications, as well as related documentation and community content.
https://support.sap.com/en/contact-us.html
Contact Us page that provides channels of support for different inquiries ... SAP Support Leadership Team; Products. Overview Support by Product FAQs; ... Single Sign-on With SAP Passports Tools for Service Sessions SAP EarlyWatch Alert SAP OS/DB Migration Check SAP Security Optimization Services See All Services...
https://answers.sap.com/questions/7055222/how-to-create-a-new-%27-support-team-%27-in-solution-m.html
Feb 23, 2010 · Hi , How we can create new entries for \' Support Team \' in solution manager Service desk . Please provide me your great suggestions , thanks Regards Vivek
https://wiki.scn.sap.com/wiki/display/SM/Support+team+determination+in+SAP+Solution+Manager+7.1
Sep 02, 2016 · Based on criteria like SAP component, region or country, multilevel categorization… you can define rules for support team determination to assign a support team to an incident automatically if the support team field is not yet filled, only available in Solman 7.1.
https://www.sap.com/support.html
Get more value from your new and existing SAP software with support services from SAP, including long-term plans, embedded teams, and remote support. Services and Support Plans Get support for your transformation journey every step of the way by working with …
https://blogs.sap.com/2008/05/02/service-desk-implementation-guide-part-i/
May 02, 2008 · To finish the Support Team Determination customizing, we now need to adapt the Business Partner Procedure. Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings ->Service Desk -> Partner Determination Procedure -> Define Partner Determination Procedure.
https://support.e2abs.com/
ABS has fully committed itself to develop a SAP Partner Certified Support Center and is one of few in the MENA region to use the ‘SAP Solution Manager – Service Desk’ application management platform with advanced capabilities to manage entire SAP solution landscapes and provide consistent and high quality IT support to SAP users.
https://www.tutorialspoint.com/sap_solman/sap_solman_service_desk.htm
Step 8 − In case there is no solution that matches the description, Service Desk support forwards the incident to the 2 nd level support. Step 9 − The 2 nd Level support team can check the Solution directory to find any past records matching this incident description. If the solution is not available, they can also check SAP Market Place ...
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