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https://wiki.scn.sap.com/wiki/display/SM/Support+team+determination+in+SAP+Solution+Manager+7.1
Sep 02, 2016 · This way was also used in SAP Solution Manager 7.0 and you can see the detailed customizing in SDN blog: Service Desk: Support team determination in Solution Manager 7.0. The system carries out automatically the determination if the support team field is …
https://blogs.sap.com/2007/10/06/service-desk-support-team-determination/
Oct 06, 2007 · For the support team determination option in SAP Solution Manager 7.1 see wiki page Incident Management: Support team determination in Solution Manager 7.1. Support team determination via SAP component. This is an update to the SAP Marketplace Note 616946. Valid for Solution Manager 7.0, screens taken from a Solution Manager 7.0 stack 9. Step 1.
https://blogs.sap.com/2012/07/17/brf-plus-in-solution-manager-71-it-service-management-support-team-determination/
Jul 17, 2012 · Starting in Solution Manager 7.1 you need to start using BRF Plus for Support Team Determination within IT Service Management (formerly known as Incident Management). For example, you want FI support messages (based on SAP message component) to be automatically assigned to the FI team, you need set this up in BRF Plus.
https://apps.support.sap.com/sap/support/knowledge/preview/en/2464175
Support team determination using BRF+ with the SAP Component Support team could not be determined AI_CRM_IM_MESSAGE 007 Determination rule CRM_DNO_1 (technical name AC13200137) or determination rule AGS_ICT (technical name AC35000139).
https://answers.sap.com/questions/11226352/support-team-determination-in-solution-manager.html
Sep 23, 2014 · Hello Experts I am currently configuring solution manager.There are some excellent articles available for this determination.I am having some queries regarding this. I have successfully configured the support team determination via BRF Plus . My ques
https://answers.sap.com/questions/9434970/automatic-support-team-determination-based-on-mult.html
Jul 22, 2012 · Hello! We are currently setting up VAR Incident Management with Solution Manager 7.1 SP5. One of the requirements is the automatic Support …
https://apps.support.sap.com/sap/support/knowledge/preview/en/2501191
2501191-BRFPLUS Support Team Determination rule fails with info message "is not equal to *" for the provided SAP component. ... In the logs of a simulation for an FDT rule in BRFPLUS which selects a Support Team based on SAP component, ... SAP Solution Manager 7.1 ; SAP Solution Manager 7.2 Keywords. SOLMAN, BRFPLUS, Wild card, is not equal to ...
https://archive.sap.com/documents/docs/DOC-20055
Detailed information about the latest Solution Manager version 7.1 which uses BRFplus for the team determination and for other derivation for the incoming help-desk messages in Solution Manager.View this Document. ... Support Team Dertmination via BRFplus.
https://it.toolbox.com/question/support-team-determination-using-brf-plus-in-solman-71-100713
Hi Prasad, Please let us know whether your support team determination is based on BRF+ or PFAC rule creation. Regards, Prasanth K.
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