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https://www.sap.com/about/trust-center/agreements.html
The contract for cloud services from SAP consists of three main building blocks. The order form, data processing agreement, and general terms and conditions are generally the same for any cloud service on our price list, while the cloud service description, including Product Supplement, Support Policy and Service Level Agreement, is a product-specific collection of terms.
https://www.sap.com/dmc/policies/sybase/pslt/SAP-Standard-Support-Schedule-PSLT.pdf
SAP CONFIDENTIAL enUS (10-2010) Page 1 SAP STANDARD SUPPORT SCHEDULE (“Schedule”) In each instance in which provisions of this Schedule contradict or are inconsistent with the provisions of the Agreement, including any
https://searchsap.techtarget.com/definition/SAP-Enterprise-Support
Sep 01, 2014 · SAP Enterprise Support is a premium support and maintenance plan for SAP customers. It is the most common support plan for customers, according to SAP.
http://www.kaartech.com/blog/2017/10/02/understanding-sap-support/
Oct 02, 2017 · SAP standard/ enterprise/ VDS is mandatory on On-Prem licenses. SAP Enterprise Support (22% of the license buy price) The SAP Enterprise Support offering is SAP’s support engagement where SAP commits to simplify and optimize business and IT operations, minimize business disruption, and speed time-to-value with the rapid adoption of innovation.
https://support.sap.com/en/index.html
The SAP Support Portal is SAP's award winning customer-facing website, which provides access to support tools, services and applications, as well as related documentation and community content.
https://answers.sap.com/questions/9516989/question-on-enterprise-support-vs-standard-support.html
Aug 31, 2012 · Now that SAP is tying cost increases in Standard Support to inflation, or in many cases just enforcing provisions in existing contracts to that end, there is a chance that Standard Support costs in the long run could actually wind up close to Enterprise Support, because there's good potential for an inflationary wave ahead, Gümbel said.
https://help.sap.com/viewer/dc198ac31ba24dce96149c8480be955f/1811/en-US/1c6c687ad0ed4964bb43d409818d23a2.html
A Standard Support agreement provides 12 months of support following the release of the software version. When a release enters EOL status, SAP stops releasing patches (delivering corrections and updates) for that version. However, the technical support team continues to support customers on that version who have a valid support agreement, by ...
https://www.sapstore.com/medias/SOFTWARELICENSEANDSUPPORTAGREEMENT-2-.pdf?context=bWFzdGVyfHBkZnN8MTMwMjUzfGFwcGxpY2F0aW9uL3BkZnxwZGZzL2hhMi9oM2YvODc5OTYxMDUzNTk2Ni5wZGZ8ODYwNDU1ODQ4ZjMxNDE5MzRlODJhMGYwNzM2NDljOTc5NGJjOGFiYmEyMWQ2MTcwOGI0MDA1MDUwYzViYzM4ZQ
This Order Form is a binding agreement for SAP software licenses and support governed by terms and conditions as follows: Where there is a prior license agreement between SAP and Licensee: SAP and Licensee agree that this Order Form is governed by the terms and conditions of the most recent software license agreement previously executed between SAP
https://support.sap.com/en/alm/solution-manager/usage-rights.html
This page explains the usage rights of SAP Solution Manager for customers with an active SAP support and maintenance agreement. And is provided for general informational purposes only, the terms and conditions of your agreements with SAP govern SAP support services.
https://www.sapstore.com/medias/99045-sap-support-options?context=bWFzdGVyfHBkZnN8MTIwMTEzOHxhcHBsaWNhdGlvbi9wZGZ8cGRmcy9oY2UvaGYyLzg4Njc0NjEyNjc0ODYucGRmfDY3M2QwZDAwYzVhZjlkZmI0YzkwNDA3NWJhMTJjOWNjM2E5ZDU5NTI3ZWMzMjQyNGQ3ZWNlZDg3YTA2NDY1Mzk
SAP Support Options SAP Standard Support SAP Enterprise Support Service level agreement covering priority one and two customer messages along with top priority one issues (such as a go-live showstopper) ü 24x7 Support advisory center as a direct communication channel to SAP, handling important inquiries concerning
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