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https://www.gartner.com/en/documents/965016/new-benchmarking-to-guide-sap-enterprise-support-fees
SAP has introduced collaborative benchmarking for Enterprise Support and reduced yearly fee increases for its installed base, but not all clients will achieve the same value as benchmarked clients. We use cookies to deliver the best possible experience on our website.
https://www.gartner.com/doc/2599615/presenting-typical-average-costs-sap
SAP customers should analyze their SAP life cycle support costs annually, benchmarking against organizations with similar size, scope and complexity. Gartner has developed a tool for benchmarking the life cycle support costs for SAP applications that will reveal the average figure for these costs.
http://www.kaartech.com/blog/2017/10/02/understanding-sap-support/
Oct 02, 2017 · SAP Enterprise Support (22% of the license buy price) The SAP Enterprise Support offering is SAP’s support engagement where SAP commits to simplify and optimize business and IT operations, minimize business disruption, and speed time-to-value with the rapid adoption of innovation. SAP Enterprise Support includes application maintenance i.e.,...
https://blogs.sap.com/2012/11/27/control-your-it-cost-identify-improvement-opportunities-with-tco-benchmarking/
Nov 27, 2012 · The SAP Total Cost of Ownership (TCO) benchmarking survey is unique and has been developed together with CIOs. The survey will help you assess your company’s ongoing SAP operations performance, based on key performance indicators and best practices vis-a-vis your peers.
https://www.ariba.com/solutions/solutions-overview/services-for-buyers/sap-ariba-benchmark-program
The SAP Ariba Benchmark Program helps you assess your performance objectively by assimilating data from the following sources – as applicable to each participant’s situation – and putting it through a rigorous analytical engine: Pooled transaction data from across Ariba Network, the world’s largest business network
https://gupea.ub.gu.se/bitstream/2077/10553/1/gupea_2077_10553_1.pdf
A benchmarking model for Maintenance and Support assignments in an ERP environment Andreas Holm Sebastian Mattsson IT University of Gothenburg Chalmers University of Technology and University of Gothenburg Göteborg, Sweden 2008
https://www.sap.com/about/benchmark/sizing.html
Quick Sizer is a web-based tool designed to make the sizing of SAP Applications easier and faster. It has been developed by SAP in close cooperation with all platform partners and is free of cost. With Quick Sizer you can translate business requirements into technical requirements.
https://support.sap.com/en/index.html
SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost.
https://www.sap.com/about/benchmark.html
SAP Application Performance Standard (SAPS) is a hardware-independent unit of measurement that describes the performance of a system configuration in the SAP environment. It is derived from the Sales and Distribution (SD) benchmark, where 100 SAPS is defined as 2,000 fully business processed order line items per hour.
https://www.sap.com/support.html
Get more value from your new and existing SAP software with support services from SAP, including long-term plans, embedded teams, and remote support. Services and Support Plans Get support for your transformation journey every step of the way by working with a trusted adviser that knows SAP …
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