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https://blogs.sap.com/2006/04/14/service-desk-configuration-guide-for-dummies/
Apr 14, 2006 · Check level of Basis and ABAP Support Packs in the Satellite Systems. For example: for release 4.6C, Support Package 51 (or Support Package 50 with Notes 832585 and 838537) is required. For WAS 620 Support Package 54 is then required. Let’s now start with the required configuration steps to setup Service Desk in SAP Solution Manager 3.2. 1.
https://www.sapfoundry.com/
[ Configure SAP Solution Manager Service Desk in 1 Day ] More often than not the Solution Manager Service Desk solution is overlooked when looking at Service Desk software options. If your organisation currently uses SAP and requires Service Desk functionality then Solution Manager Service Desk is the ideal solution from both a feature and cost ...
https://blogs.sap.com/2011/12/02/service-desk-configuration/
Dec 02, 2011 · A Short Note On Service Desk Configuration . Introduction . When we install Solution Manager, it will create a client eg: 001. For service desk configuration , create a new client 100 and copy the client 001 to new client. Steps To Configure Service Desk . Activate Solution manager Services . TCODE : SICF. If the service is grayed out, activate it.
https://answers.sap.com/questions/987332/support-desk-configuration.html
Hey all, Well, i am very new to SAP and i am in the process of setting up the Support Desk functionality. I have a few questions i need to ask. 1) Whether the Business Partner details are suppose to be entered in a message by the message processor hi
https://answers.sap.com/questions/1872749/service-desk-configuration.html
Dec 26, 2006 · Actually, the Solution Manager IMG is fairly accurate if you follow it. It will get you thru the initial setup. If you need more complicated stuff like automatically setting up reported by/support team, etc., or e-mails upon message assignment...all that config is in the CRM part of the IMG and is very non-intuitive, and for the most part, undocumented.
http://www.rbe-plus.ru/pdf/solman_ServiceDesk.pdf
Existing help desk and process remain unchanged. SAP Solution Manager Service Desk is integrated as an added value to optimize SAP solution operations. Features: Existing help desk application as primary help desk (recommended to support primarily non-SAP components) Proven support channels are preserved, no end user training necessary
https://support.sap.com/en/contact-us.html
Contact Us page that provides channels of support for different inquiries ... Request non-product support or provide feedback on SAP Support Portal site. Toggle navigation. My Support. Overview SAP ONE Support Launchpad Support Applications Launchpad Release Information Launchpad Demo SSO with SAP Passport Acquisitions;
https://help.sap.com/viewer/index
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https://support.sap.com/en/index.html
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