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https://wiki.scn.sap.com/wiki/display/SM/Support+team+determination+in+SAP+Solution+Manager+7.1
Sep 02, 2016 · Based on criteria like SAP component, region or country, multilevel categorization… you can define rules for support team determination to assign a support team to an incident automatically if the support team field is not yet filled, only available in Solman 7.1. Support team determination can be set up in the Business Rule Framework plus ...
https://apps.support.sap.com/sap/support/knowledge/preview/en/2464175
Support team determination using BRF+ with the SAP Component Support team could not be determined AI_CRM_IM_MESSAGE 007 Determination rule CRM_DNO_1 (technical name AC13200137) or determination rule AGS_ICT (technical name AC35000139).
https://blogs.sap.com/2007/10/06/service-desk-support-team-determination/
Oct 06, 2007 · For the support team determination option in SAP Solution Manager 7.1 see wiki page Incident Management: Support team determination in Solution Manager 7.1. Support team determination via SAP component. This is an update to the SAP Marketplace Note 616946. Valid for Solution Manager 7.0, screens taken from a Solution Manager 7.0 stack 9. Step 1.
https://answers.sap.com/questions/4641319/support-team-determination.html
Aug 23, 2008 · I have created as per the Blog Service Desk: Support team determination in Solution Manager 7.0. I have choosen with priority 01 and responsibility SAP Component + Sold-to party Country attributes. Once i create Msg (from Help-create support message) and logon to the Service Desk (SolMan) crmd_order and change mode support team is not picking up automatically and F4 function …
https://answers.sap.com/questions/9967497/itsm---support-team-determination-by-categories.html
Apr 26, 2013 · Hi, You can proceed for the support team determination, proceed as below in the decision table. Decision table. Very important: If you are defining the support team using categorization; it will pick the 4th level categorization id if it is there otherwise 3rd or latest available.
https://support.sap.com/en/index.html
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https://blogs.sap.com/2008/05/02/service-desk-implementation-guide-part-i/
May 02, 2008 · Service Desk Implementation Guide PART I. ... This relationship will be the link on which we will base our Support team Determination. The SAP standard behaviour of the Service Desk is to base the determination onto the SAP component involved in the message. In our example we only want to have a routing of the message based on the membership of ...
https://apps.support.sap.com/sap/support/knowledge/preview/en/2501191
2501191-BRFPLUS Support Team Determination rule fails with info message "is not equal to *" for the provided SAP component Symptom The Action " Find Support Team Responsible by FDT Rule " (based on action definition SMIN_STD_FIND_PARTNER_FDT ) fails to execute successfully in an Incident and no Support Team is determined
https://support.sap.com/en/alm/solution-manager/processes-72.html
Integration Model. SAP Solution Manager 7.2 is a modern and integrated platform to align business and IT on ONE business-process landscape, and to drive the 'business of IT' from a common understanding of business value, business models, operating models, and solutions powered by IT.
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