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https://blogs.sap.com/2015/07/17/key-performance-indicators-kpis-in-plant-maintenance/
Jul 17, 2015 · Key Performance Indicators (KPIs) in Plant Maintenance In SAP Plant Maintenance implementations, often there is a need of the client to suggest KPIs/Metrics which could help them to gauge the performance of their maintenance team/assets.
https://support.sap.com/en/index.html
The SAP Support Portal is SAP's award winning customer-facing website, which provides access to support tools, services and applications, as well as related documentation and community content.
https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
A KPI gives you insight into how well your team or unit is performing in pursuit of clearly defined team goals and in line with management-defined objectives. In customer support, KPIs offer measurable values based on metrics gathered from response time, ticket volume, active and resolved issues, escalation rates in complaints, customer ...Author: Nestor Gilbert
https://www.datapine.com/kpi-examples-and-templates/customer-service
A customer service KPI or metric is a performance measurement that is used by customer service teams and by the customer support management to monitor, visualize, analyze and optimize customer relations by taking advantage of an advanced 360-degree customer view.
https://www.winshuttle.com/blog/kpi-indicators-effectiveness/
Feb 24, 2014 · KPIs Benchmark Efficiency. It’s no secret that finance departments rely on KPIs to benchmark their efficiency and effectiveness. KPIs should also prove whether or not the finance department understand, support and help drive the overall business strategy, all while demonstrating commercial acumen.
https://it.toolbox.com/question/key-performance-indicators-for-sap-pm-module-support-group-092707
All, I work as a Business Systems Support Specialist for SAP PM module. I was wondering if any of you have Key Performance Indicators (KPI's) for the support group that supports SAP PM Module? And If you could please share the KPI's that are used. I Thank You in advance and look forward to all input! Thanks, Ken Webber
https://www.userlike.com/en/blog/customer-service-kpi
Jun 29, 2017 · Here are 6 customer service KPIs that should be in your next report. ... your team. If your employees aren’t satisfied with their job, your service will suffer. ... Turn your company into a support powerhouse with internal customer service and boost your employee engagement. Also check out our posts on measuring customer satisfaction, ...Author: Tamina Steil
https://www.cio.com/article/3071178/using-kpis-to-measure-a-project-teams-effectiveness.html
Using KPIs to measure a project team's effectiveness Key performance indicators play an indispensable role in project management and aid in measuring the success or failure of project activities.Author: Moira Alexander
https://www2.deloitte.com/content/dam/Deloitte/be/Documents/technology/201411_Belgium%20-%20AMS%20SAP%20Leaflet%20(1).pdf
Optimise your SAP application 5 Three ways to get more value “ After its implementation, your SAP application needs to be maintained and optimized in an efficient way” Start with an overall support strategy, and start early. The earlier you start planning your end-game support model, the more cost effective your ERP investment will be.
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