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https://nces.ed.gov/pubs2003/tech_schools/chapter5.asp
The ratio of end users (or computers) to professional support personnel is generally very high (see sidebar topics "Four Ways to Ensure Quality Tech Support in Schools" and "Tech Support Rule-of-Thumb"). As schools record the levels of support staffing and maintenance incidents, they can work to determine acceptable support ratios.
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support …
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ...Author: John Sheesley
https://itbenchmark.wordpress.com/2008/12/03/users-to-tech-support-ratio/
Dec 03, 2008 · Justine Nguyen suggests a baseline users-to-tech ratio of 60 users per one technician. Read more to find out the details. Source: Users-to-tech support ratio How many employees should one tech …
https://anotherschwab.com/2015/09/11/how-much-tech-support-is-enough/
Sep 11, 2015 · What straight up device to tech ratios miss are factors such as the distance between schools, number of computer labs per school, number of mobile devices vs. fixed desktops vs. virtual desktops vs. iPads, device age, dispatch or site based support models, tech skill levels and many more.
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" The mean response was 136:1.
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.
https://hr.toolbox.com/question/ratio-of-clerical-administrative-staff-to-employees-in-support-functions-012510
Ratio of clerical & administrative staff to employees in support functions. ... Most of the research I've found so far is from the 1960's and 70's and the focus is more on how ratios change relative to school size and student population over time. ... We are currently doing a similar study on benchmark ratios of support/secretarial staff to non ...
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