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https://www.scrum.org/forum/scrum-forum/14150/scrum-or-kanban-or-scrumban-maintenance-and-production-support
Dec 11, 2019 · Dear Members, Just joined a team as SM where 70% of our backlog, US are on support tickets. Minimal new development. We often run in to issues when we need to resolve tickets ASAP as they are show stoppers and business critical. what approach you suggest to achieve best visibility to my VP of Product Mgt. per him Burn down charts look funky, scope keeps changing, moving targets and …
https://pm.stackexchange.com/questions/14772/scrum-on-maintenance-is-it-possible
Handling support while a product is being developed is certainly part of Scrum, but I wouldn't recommend it for a support-only process. Queues and WIP Limits. Kanban is somewhat of a better fit for support processes, insofar as it's queue-based. As maintenance issues are found, they are enqueued.
https://www.extremeuncertainty.com/production-support-agile-scrum/
What about a maintenance sprint? Some teams just defer all the issues and do a “maintenance sprint” later on. This is a terrible idea. All issues should be triaged, and if they are critical, they should be done right away. Also, if you are doing Scrum, the team should be …
https://www.quora.com/Can-Scrum-be-used-to-manage-software-maintenance-tasks
Mar 09, 2016 · Yes But, there's usually more to your question. Before this question, generally comes, "who is responsible for maintenance?" In other words, should you have a separate maintenance team? In my opinion, its pretty widely agreed that you shouldn't ...
https://stackoverflow.com/questions/285933/how-do-you-apply-scrum-to-maintenance-and-legacy-code-improvements
As the title suggest... How can I apply a scrum process to anything that doesn't work on new code and can be estimated to some degree? How can I apply a scrum process to maintenance and emergency fixes (which can take from 5 minutes to 2 weeks to fix) type of environment when I …
https://www.quora.com/Is-Agile-Scrum-good-for-support
Sep 12, 2012 · Kanban is the way to go. Why? * Plan Just-in-Time & "pull" tasks when you have capacity: There's no waiting for the sprint/iteration to finish. Keep the backlog prioritized and work on whatever is on top. * Measure how long it takes from startin...
https://www.agilealliance.org/what-is-scrumban/
Oct 14, 2015 · Scrum is best-suited for products and development projects. Kanban is best for production support. We use Scrumban – which combines the best features of both – for maintenance projects. Scrumban is becoming very popular these days in service industries, where we have both development and maintenance projects. Scrum in a nutshell:
https://pm.stackexchange.com/questions/15312/applying-agile-in-a-mostly-operations-support-environment
Applying agile in a mostly operations/support environment. Ask Question Asked 4 years, 5 months ago. ... Kanban for maintenance and Scrum for development. What would be the best way to manage this team so the load is level across all resources, we work at a sustainable pace, and we have a somewhat-defined goal to guide our development efforts? ...
https://en.wikipedia.org/wiki/Scrum_of_scrums
Scrum is an agile process framework for managing complex knowledge work, with an initial emphasis on software development, although it has been used in other fields and is slowly starting to be explored for other complex work, research and advanced technologies. It is designed for teams of ten or fewer members, who break their work into goals that can be completed within timeboxed iterations ...
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