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https://itservicemanagement-itil.com/second-line-support/
Second Line Support. I’m currently responsible for all support actvities across several systems. Resources have a wide range of skills from User Support/Education,business knowledge, bug fixing to the delivery of non-project development.
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · It is also known as administrative level support, level 2 support and many other titles. These titles signify advanced methodological troubleshooting and investigation methods. Technicians in this level are accountable for assisting L1 personnel to resolve any technical problem.
https://www.servicedeskshow.com/blog-spot/this-first-line-second-line-thing/
Noel Bruton says poor decisions regarded first and second-line support have created a confused service, with users unsure where to turn. A rethink is needed to improve the service delivered. The first line takes the enquiries. The second line fixes the enquiries the first cannot. Second line people are paid more than first line.
https://uk.linkedin.com/jobs/view/second-line-support-engineer-itil-2nd-line-support-at-provide-group-1437647545
Job Details Service Support, 2nd Line, 2nd, MCSA, SCCM, ITL, ITIL, IT Service Desk, IT Support, Analytics, Troubleshooting Essential: .2nd Line Support .ITIL .SCCM .MDM .Office 365 The purpose of this role is to ensure proper computer operation so that end users can accomplish business tasks by analysing, troubleshooting, and resolving incidents, documenting solutions and IT support processes ...Work Location: SE1
https://www.certforums.com/threads/difference-between-1st-2nd-and-3rd-line-support.33302/
Dec 30, 2011 · 2nd Line Support - Desktop Support (Job titles such as IT Technician, PC Engineer, Desktop Support Analyst) Typically involves onsite desktop support of all workstations, printers, scanners etc 3rd Line Support - Network Support (Job titles such as Netowrk Admin, Network Manager, Server Engineer)
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