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https://www.computereconomics.com/article.cfm?id=1189
Server Support Staffing Ratios: Executive Summary This Research Byte is an executive summary of our full report, which provides benchmarks for server support headcount based on a survey conducted by Computer Economics with over 140 data centers. The full report provides benchmarks for the number of servers and the number of OS instances that can be supported by one support staff member.
https://www.computerworld.com.au/article/352635/there_best_practice_server_system_administrator_ratio_/
One of the key factors in increasing the ratio, however, is how much automation can be rolled into the maintenance / management of the server farm. “A lot of what changes the ratio in the physical world is the types of tools being used to automate a lot of the processes; so run book automation and these sorts of things,” Gartner’s Rasit said.
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
Deciding the proper user/IT support ratio. by John Sheesley in Decision Central , in CXO on October 1, 2008, 5:22 AM PST When figuring out staffing in your IT department, one of the hardest thing ...Author: John Sheesley
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://itbenchmark.wordpress.com/2011/03/18/virtualization-and-adminserver-ratio/
Mar 18, 2011 · In a Computerworld (Australia) article entitled "Is there best practice for a server to system administrator ratio?" from July 9, 2010, the following was reported: "We have observed that it can be, for example with a physical server, as low as 10 per admin, and …
https://www.computereconomics.com/page.cfm?name=IT_Staffing_Ratios
Option A. Purchase the entire bundle of IT staffing ratio benchmark reports for a 70% discount over the individual chapter price. Purchase the full bundle of 16 chapters now (click for pricing) Option B. Purchase individual chapters (click for pricing): Help Desk (Mar. 2018) Desktop Support (Jan. 2019) Network Support (Mar. 2019) Server Support ...
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.quora.com/What-is-a-normal-systems-adminstrator-to-physical-server-ratio
Mar 28, 2012 · My experience has been that the ratio can be 3 SysAdmins to 1 server to 1 SysAdmin to 200 servers. If the server is an IBM mainframe and its running 1000's of Linux VM's then 3 to 1 is reasonable. (Telco's seem to like that setup.) My experience ...
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