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https://www.combell.com/en/servers/sla-packages
Service Level Agreement (SLA) Always online, guaranteed! Thanks to our SLA guarantees. Because your business is too important to go offline, we offer SLA guarantees. They ensure that your website or application remains available to your customers. To control the extreme precautions in our data centers, we provide 24/7 monitoring.
https://med.stanford.edu/irt/infrastructure/servers/sla.html
Our Service Level Agreement describes the IRT Operational Services provided to clients in support of their ongoing business. This is used in conjunction with …
https://azure.microsoft.com/en-us/support/legal/sla/sql-server-stretch-database/v1_0/
Additional Definitions "Database" means one instance of SQL Server Stretch database. Monthly Uptime Calculation and Service Levels for SQL Server Stretch Database Service "Maximum Available Minutes" is the total number of minutes that a given Database has been deployed in Microsoft Azure for a given Microsoft Azure subscription during a billing month.
https://azure.microsoft.com/en-us/support/legal/sla/sql-database/v1_4/
Get the details of the Service Level Agreement (SLA) for Azure SQL Database. Get the details of the Service Level Agreement (SLA) for Azure SQL Database. ... SQL Server on Virtual Machines Host enterprise SQL Server apps in the cloud; See more; ... Databases Databases Support rapid growth and innovate faster with secure, enterprise-grade, ...
https://help.yellowdogsoftware.com/support
Yellow Dog Software will make available support staff during the hours of 9:00am through 8:00pm EST Monday to Friday during the term of the license. Support staff will respond to issues and requests made by Licensee’s staff within 30 minutes for an issue where the system is substantially inoperable or is substantially impacting guest services.
https://www.cisco.com/c/en/us/support/docs/availability/high-availability/15117-sla.html
Oct 04, 2005 · Step 11: Define the SLA Required for Each Group. Primary support SLAs should include critical business units and functional group representation, such as networking operations, server operations, and application support groups. These groups should be recognized based on business needs as well as their part in the support process.
https://aws.amazon.com/premiumsupport/
At AWS, Support goes beyond break-fix and issue resolution. AWS Support provides a mix of tools and technology, people, and programs designed to proactively help you optimize performance, lower costs, and innovate faster. We save time for your team by helping you to move faster in the cloud and focus on your core business.
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
What is an SLA? Best practices for service-level agreements A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is ...
https://ist.mit.edu/sites/default/files/site_images/services/server/managedserver_SLA.pdf
Server Operations Managed Servers Service Level Agreement (SLA) Overview The goal of this SLA is to delineate responsibilities, communication paths, and other details surrounding server support provided by IS&T Server Operations. This agreement covers the following system: Hostname: HOSTNAME ... specified by the service level of the SLA; in ...
https://www.rackspace.com/managed-hosting/service-levels
Since different businesses have different support needs, we offer you two service levels to choose from with our Managed Hosting solutions — Managed and Intensive ®.See a detailed comparison of these two service levels below, or learn more about our Rackspace Application Services with an SLA that provides a 100% production platform uptime guarantee.
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