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https://www.romexsoft.com/blog/service-desk-automation/
Feb 08, 2019 · Service Desk Automation: 7 Benefits and 6 Processes To Start Automating Today Do you know how much your end-user support costs? If we take Desktop IT support alone, Level 1 support costs businesses on average $22 and Level 2 costs rise to $84 as more people are becoming involved in the resolution process. But in the omnichannel landscape, IT support teams are now …4.8/5(12)
https://www.business2community.com/business-innovation/service-desk-automation-7-benefits-and-6-processes-to-start-automating-today-02169716
The Benefits of Service Desk and Support Automation. Eliminate low-value processes and slash support costs. Support automation software can streamline the incoming communication, and help …
https://www.happyfox.com/automated-help-desk/
Automated Help Desk Notifications. Say, your support staff is busier than usual with a surge in customer requests. With an automated help desk like HappyFox, your staff and admin stay informed in the meantime about other tickets created, customer replies to these tickets, staff assignment and more, through help desk notifications.
https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-rules-to-automate-repetitive-tasks/
Automation rules perform actions in your service desk based on specific triggers and conditions. For example, you can set an automation rule that alerts an agent when a high-priority issue is created. Or, your service desk can reopen an issue if your customer comments on it after its been resolved.
https://www.thinkhdi.com/library/supportworld/2017/ai-automation-and-the-it-service-desk.aspx
While “AI, Automation, and the IT Service Desk” might not sound as interesting, or as crazy, as C. S. Lewis’s The Lion, the Witch, and the Wardrobe, artificial intelligence (AI) and the increased use of automation are poised to make the IT service desk a more magical place.Which is quite fitting given Arthur C. Clarke’s third law, that “Any sufficiently advanced technology is ...
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