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https://wiki.scn.sap.com/wiki/display/SM/Support+team+determination+in+SAP+Solution+Manager+7.1
Sep 02, 2016 · Service Desk: Support team determination in Solution Manager 7.0. The system carries out automatically the determination if the support team field is not filled when the incident is created. You can use determination rule CRM_DNO_1 (technical name AC13200137) or determination rule AGS_ICT (technical name AC35000139).
https://answers.sap.com/questions/10104927/solution-manager-service-desk-support-team-determi.html
Jun 27, 2013 · Solution Manager Service Desk Support Team Determination Jun 27, 2013 at 11:05 AM 30 Views . Hi All! i configure Service Desk ...
https://blogs.sap.com/2008/05/02/service-desk-implementation-guide-part-i/
May 02, 2008 · This relationship will be the link on which we will base our Support team Determination. The SAP standard behaviour of the Service Desk is to base the determination onto the SAP component involved in the message. In our example we only want to have a routing of the message based on the membership of a user in a n activity group.
http://www.webnetta.com/service-desk-support-team-determination-action-logs-error/
Service Desk: Support Team Assignment from User not in a Support Team 10-11 I am working on configuring the Service Desk and all has been going pretty well until now. The issue surrounds automatic assignment of Support Teams when a ticket is submitted.
https://www.sapfoundry.com/
Support team determination The Support Team is defined using determination rule CRM_DNO_1 (technical name AC 13200137). This rule is triggered by an action that is processed when a Service Desk message is saved.
https://it.toolbox.com/question/service-desk-send-email-to-support-team-091609
Hi All, I hope you can help me with the problem I am experiencing with regards to Solution Manger Service Desk I recently have configured Service desk and it finds the correct support team when a user creates a support message HOWEVER I am having problems with the emailing function to the support team.
https://archive.sap.com/kmuuid2/d0d3ad59-81f5-2d10-58b8-dffab615e431/Solution%20Manager%20Service%20Desk%20Support%20Team%20Creation.pdf
Solution Manager Service Desk Support Team Creation Applies to: Applies to Solution Manager 7.0, Enhancement Pack 1. For more information, visit the Application Management homepage. Summary Using the Solution Manager Service Desk scenario, you can use the SAP standard organization management to set up the support team structure.
https://answers.sap.com/questions/7055222/how-to-create-a-new-%27-support-team-%27-in-solution-m.html
Feb 23, 2010 · Hi , How we can create new entries for \' Support Team \' in solution manager Service desk . Please provide me your great suggestions , thanks Regards Vivek
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