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http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the authorized users per organization.
https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
Jolly Technologies Service Level Agreement Service Level Agreement Rev. March 31, 2015 1 OF 12 Jolly Technologies Inc., 3 Twin Dolphin Drive, Suite 325, Redwood City, CA 94065 ... level of support service, as defined below. Customer is not allowed to select different level of services for the purchased software licenses. All products ...
https://www.qualys.com/support/sla/
Changes to Support. Qualys reserves the right to modify this Cloud Services Support Policy at any time upon thirty (30) days notice to Customer provided that Qualys shall not materially reduce the service levels stated in this Cloud Services Support Policy. Such notice may be provided by email or by posting the revised terms on Qualys’ website.
https://www.netmotionsoftware.com/support/support-sla
When obtaining support from NetMotion Technical Support you will get your best response by calling our Technical Support phone line. Email and or web submissions will be responded to within 4 business hours, during normal business hours. Below is a detailed explanation of our definitions and service levels regarding support.
http://www.datapointusa.com/PDFiles/ServiceLevelAgreement.pdf
Service Level Agreement for the RMS Operating System Environment <month yyyy> 1.4 SUPPORT WARRANTY The Company will give the Customer support under the terms of this Agreement for System Software running on the Customer’s systems as defined within the Supported Products section.
https://www.checkpoint.com/downloads/service_level_agreement/support-sla.pdf
This Check Point Direct Support Program Service Level Agreement (the “Agreement”) is an agreement between you (both the individual purchasing the Support and any legal entity on whose behalf such
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any ...
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