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https://oit.ncsu.edu/campus-it/campus-data-network/service-level-agreement-for-network-service/
This agreement is intended to document procedures for support of campus data networking services and to get service level expectations for these services. Further, this document specifies ComTech service level commitments as applied to network performance and support for all Network and OIT Desktop and Application Support customers.
https://en.wikipedia.org/wiki/Service-level_agreement
A service-level agreement (SLA) is a commitment between a service provider and a client.Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract.
This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by …
https://azure.microsoft.com/en-us/support/legal/sla/
Read the service level agreements for individual Azure Services and Microsoft Online Services to learn about uptime guarantees and downtime credit policies. ... Databases Databases Support rapid growth and innovate faster with secure, enterprise-grade, ... The Service Level Agreement (SLA) describes Microsoft’s commitments for uptime and ...
https://www.cogentco.com/files/docs/network/performance/global_sla.pdf
This Service Level Agreement (SLA) is a part of the customer subscriber agreement (CSA or Agreement) between Customer and COGENT. ... high-quality network to support its high-speed network services (Service). As part of this commitment, COGENT is pleased to offer eligible Customers the following guarantees as concerns the Service in North ...
https://www.qualys.com/support/sla/
Qualys Service Level Agreement including support ticket incident response times and classification of support incidents. ... Service Level Agreement (SLA) ... If the change materially alters the service levels provided herein, Customer may notify Qualys in writing and request to terminate the Agreement and receive a refund of fees paid ...
https://www.system-it.co.uk/services/support/service-level-agreement
Service Level Agreement Talk to us System I.T. operates with two standard Service Level Agreements and a third option of Pay as You Go for those businesses that do not wish to commit to signing a contract.
https://www.disa.mil/Network-Services/Service-Level-Agreement
The DISA, Network Services, Customer Services Division, has published the latest Telecommunications Service Level Agreement (SLA) available on this Webpage. The Telecommunications SLA reflects the most current performance commitments of each telecommunications service to mission partners, making it the formal customer-facing Telecommunications Service Level Agreement.
https://networkdynamics.com/legals/sla/
This Service Level Agreement (the “SLA”) governs the use of all products and services delivered by Network Dynamics Pty Ltd (“Network Dynamics”). Network Dynamics may modify this policy at any time without notice and the current version of this policy will be available on the Network Dynamics website (networkdynamics.com.au) at all ...
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