Service Level Agreement Software Support

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PNMsoft (The “Vendor”) Software Maintenance and Support ...

    http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
    PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the authorized users per organization.

Software support SLAs SEQ Legal

    https://seqlegal.com/blog/software-support-slas
    Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services …

Service Level Agreement (SLA) Template - ID Card Software

    http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
    Jolly Technologies Service Level Agreement Service Level Agreement Rev. March 31, 2015 1 OF 12 Jolly Technologies Inc., 3 Twin Dolphin Drive, Suite 325, Redwood City, CA 94065 ... level of support service, as defined below. Customer is not allowed to select different level of services for the purchased software licenses. All products ...

Support Service Level Agreement Qualys, Inc.

    https://www.qualys.com/support/sla/
    Changes to Support. Qualys reserves the right to modify this Cloud Services Support Policy at any time upon thirty (30) days notice to Customer provided that Qualys shall not materially reduce the service levels stated in this Cloud Services Support Policy. Such notice may be provided by email or by posting the revised terms on Qualys’ website.

Support SLA NetMotion Software

    https://www.netmotionsoftware.com/support/support-sla
    When obtaining support from NetMotion Technical Support you will get your best response by calling our Technical Support phone line. Email and or web submissions will be responded to within 4 business hours, during normal business hours. Below is a detailed explanation of our definitions and service levels regarding support.

SERVICE LEVEL AGREEMENT - Datapoint

    http://www.datapointusa.com/PDFiles/ServiceLevelAgreement.pdf
    Service Level Agreement for the RMS Operating System Environment <month yyyy> 1.4 SUPPORT WARRANTY The Company will give the Customer support under the terms of this Agreement for System Software running on the Customer’s systems as defined within the Supported Products section.

Check Point Direct Support Program

    https://www.checkpoint.com/downloads/service_level_agreement/support-sla.pdf
    This Check Point Direct Support Program Service Level Agreement (the “Agreement”) is an agreement between you (both the individual purchasing the Support and any legal entity on whose behalf such

What is an SLA? Best practices for service-level ...

    https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
    A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is …

Service Level Agreement for Application Development & Support

    https://it.nc.gov/document/service-level-agreement-application-development-support
    Service Level Agreement for Application Development & Support . Associated Files. ads.pdf

Help Desk Service Level Agreements, SLA Management Software

    https://www.teamsupport.com/customer-support-service-level-agreements
    Help Desk Service Level Agreements (SLAs) TeamSupport understands the importance of managing SLAs for your business customers. Our help desk software includes best-in-class Service Level Agreements (SLA) management software.



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