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https://www.gartner.com/en/information-technology/glossary/itssm-tools-it-service-support-management-tools
IT Service Management (ITSM) Tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services.
https://www.thinkhdi.com/library/supportworld/service-management.aspx
Browse all service management content below. Featured Resource: Special Report The State of Enterprise Service Management (2018) The expansion of the principles and practices of IT service management (ITSM) to areas outside of IT has been accelerating for several years.
https://navvia.com/service-management-office/
Service-management-office functions can be a highly effective tool for organizing and sharing expertise throughout a large organization. This builds upon the “center-of-excellence” concept that, even in distributed organizational structures, provide an opportunity to share ideas and experiences and propagate best-practices.
https://www.salesforce.com/hub/service/customer-service-management/
Customer service management provides a single, unified platform from which every person involved can draw the data they need. It promotes better customer support and, …
https://its.ucsc.edu/itsm/servicemgmt.html
What is Service Management? Service Management is a customer-focused approach to delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Service Management provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients.
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