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https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s costs and risks.
https://www.itil-docs.com/itil-service-delivery-difference-between-it-service-delivery-it-service-support/
Jul 23, 2018 · IT Service Delivery: IT Service support focuses on providing day to day support in IT operational environment. IT Service delivery focuses on planning and designing the IT infrastructure services. Processes involved in service support are Incident management, problem management, change management, release management, configuration management.
http://anticlue.net/archives/000697.htm
Below is a quick memory aid for the functions and processes involved in ITIL service support and service delivery. Service support Service support describes the day-to-day operation and support of IT services. It includes the service desk function as well as the following five processes: Service desk – The service desk function is the single point of contact between users and IT service management…
https://quizlet.com/153013143/service-delivery-service-support-flash-cards/
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http://www.informit.com/articles/article.aspx?p=175932&seqNum=172
Jul 09, 2004 · For Service Support, this interface is known as customer-facing because delivery processes such as service level management and financial management primarily involve customers rather than users. In ITIL parlance, users are the individuals who use IT services day in and day out, while customers are normally the managers of those users.
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