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https://success.outsystems.com/Support/Enterprise_Customers/OutSystems_Support/02_Support_ticket_severity_levels
Severity levels of Support Tickets are chosen by the customers upon opening of the ticket and should reflect the business impact of the issue, according to the definition below. OutSystems Support reserves the right to reasonably question customers on the chosen severity level and to downgrade said severity as the support ticket progresses.
https://helpdesk.kaseya.com/hc/en-gb/articles/229023048-Business-Impact-Severity-levels-Definition-Examples
The Severity of a support ticket is set according to the guidelines listed below. Since it is not possible to define every possible condition or technical situation, these guidelines can only provide guidance. Severity 1. Production application down or major malfunction resulting in a product inoperative condition.
https://www.progress.com/support/sitefinity-support-severity-levels
Severity Level Service Level Commitment; 1 – Production System Down: Customer Support will assign Technical Support Engineers to provide full-time continuous support …
https://www.vmware.com/support/policies/severity.html
Support Response Targets . The severity of the problem and the service levels of the support program that you purchase determine the speed and method of our response targets. Following are the response time targets for providing the initial response.EMEA (Europe, Middle East, Africa): Mon–Fri, 7 a.m. to 7 p.m. (GMT/GMT+1)
https://support.oneidentity.com/essentials/sr-severity-levels-response-times
Severity levels may be changed after initial contact and assessment of the issue from a One Identity Support Engineer, providing the customer is in agreement. The following table defines the severity levels and the targeted initial response time for Standard Support, 24x7 Support, and Premier Support.
https://www.vmware.com/support/services/production.html
VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real …
https://www.bmc.com/support/resources/bmc-severity-level-definitions.html
Customer Impact Criteria; 1: Critical Service Impact Case critically affects the primary business service, major application, or mission critical system. Customer resources should be available and willing to work on a 24x7 basis with BMC to resolve the case. Characteristics of a Severity 1 case include: Business service is not operational
https://docs.aws.amazon.com/awssupport/latest/APIReference/API_SeverityLevel.html
A code and name pair that represents the severity level of a support case. The available values depend on the support plan for the account. For more information, see Choosing a Severity .
https://support.opennebula.pro/hc/en-us/articles/203456539-Production-Support-Service-Level-Agreement
Production Support Service Level Agreement The following table summarizes the generic response time and features in the three levels of Technical Support Service. Your Order Form may include a different Support Matrix that prevails over these generic terms. ... Severity 1. Catastrophic problem in production systems that is determined to be a ...
http://ibmmainframes.com/about44649.html
Severity Level in Production Support ... 1.What are severity levels in Production env. (generally, though it is site specific) ... I hope this information helps you,but in either cases suggest you to check with your production support team, they will be defenitely able to help you. Back to top: naziashaffi
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