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https://sgsa.com/support-professional/
Jun 20, 2019 · The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
I have benefited from the services provided by SGSA for around a decade, most recently as VP of Service at Nexmo, a cloud communication platform provider. Teams I have managed have enjoyed the SGSA training, including Knowledge Centered Support, support management and troubleshooting.
https://sgsa.com/field-service-professional/
The Field Service Professional course addresses this challenge. This two-day course provides the customer skills necessary to deliver quality services in today’s high expectation and complex support environment. This program can provide the distinction that sets individuals and companies apart as the best in the technology support industry.
http://sgsa.com/calendar/
Calendar. The following events and public classes will be held in the coming months. Events. March 26, 2019. 4 June 2020 – SGSA Executive Forum. SGSA will be hosting our eighteenth event for executive level support professionals on 4 June 2020. The forum provides an opportunity for ... Support Professional. 5 November 2019 - Cork, Ireland 3 ...
https://www.facebook.com/SgsaLimited/posts/
SGSA will be hosting our seventeenth event for executive level support professionals on 6 June 2019. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry.5/5(4)
https://www.sandiego.edu/soles/student-life/student-organizations/
The SOLES Graduate Student Association (SGSA) is a student-governed association supporting our graduate and doctoral students in their scholastic, co-curricular and social experiences. The goal of the SGSA is to support the development of a professional, scholastic and social community in the School of Leadership and Education Sciences.
https://sgsa.com/scp-standards/
SGSA is the preferred partner for Service Strategies in Europe, Middle East and Africa and assist organisations prepare for certification under the Service Capability & Performance (SCP) Standards. ... Improves support, field service and professional service organisations that also provide web based support services. The SCP Standards are used ...
https://servicestrategies.com/scp-standards/support-standard/
The Global Standard for Technical Support Quality. The Service Capability & Performance (SCP) Standards provide a framework for service improvement and help to enhance the capabilities and performance of service operations, while guiding their ongoing development.
https://servicestrategies.com/scp-standards/
They establish a community of companies committed to delivering exceptional service and support. The customer service standards, which address the four distinct disciplines of support, eService, field service and professional services, provide the framework for measuring performance, implementing best practices, and leveraging a network of ...
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