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http://www.cdsofficetech.com/wp-content/uploads/2013/01/ShoreTel-Partner_Support_AgreementSMB.pdf
ShoreTel Partner Support Agreement TERMS AND CONDITIONS This Agreement sets out the terms and conditions governing the purchase and delivery of the ShoreTel Service contract through CDS Office Technologies (CDS). CDS will provide Services for those ShoreTel Products at …
http://shoreteldealer.com/
ShoreTel Technical Support. Business technology is our passion! Since 2000 ShoreTelDealer.com has been providing expert LAN/WAN, integration and custom software development services to the small and mid-sized business community.
http://www.cdsofficetech.com/wp-content/uploads/2013/01/ShoreTel-Partner_Support_Agreement_7_13v1.docx
ShoreTel Partner Support Agreement. TERMS AND CONDITIONS. This Agreement sets out the terms and conditions governing the purchase and delivery of the ShoreTel Service contract through CDS Office Technologies (CDS). CDS will provide Services for those ShoreTel Products at those locations identified on the end user (Customer) purchase order ...
https://www.shoretelforums.com/forum/shoretel-tech/administrators/9570-shoretel-partner-support
Technically speaking "Partner Support" is ShoreTel's partner support. Some partners will bundle their services with that and present it as a unified package, but they are 2 different things. Some partners will bundle their services with that and present it as a unified package, but they are 2 different things.
https://www.packetfusion.com/what-is-a-shoretel-support-provider/
You can expect support and future enhancement as long as you are under a support agreement with a ShoreTel support provider. Packet Fusion can help you extend the life of your ShoreTel investment. If you’re looking for a ShoreTel support provider that you can count on, let’s talk.
https://www.mitel.com/about/newsroom/press-releases/mitel-announces-definitive-agreement-to-acquire-shoretel
In connection with the execution of the merger agreement, ShoreTel's directors and executive officers, have entered into tender support agreements with Mitel pursuant to which they have agreed to tender their shares to Mitel's offer.
https://www.shoretelforums.com/forum/shoretel-tech/administrators/3919-changing-partner-support
You'll fill out a partner change of record form and your partner will have 2 weeks to attempt to resolve any issues. You can then elect to obtain partner support with another partner or move to enterprise support. Either way, you can get access to the Shoretel KB and support site. Partner's have the ability to create logins for customers.
https://community.spiceworks.com/topic/811732-shoretel-partner-support-vs-support-direct-to-shoretel
Feb 08, 2016 · With the enterprise support option you call ShoreTel for everything. They are your first and only contact for trouble shooting, equipment issues, etc. The other option is partner support; which companies like LANtelligence offers. With partner support your partner is your first contact.
https://www.mitel.com/legal/shoretel-summit-terms-of-service
ShoreTel reserves the right to turn off any unused Numbers on or after the ninety-first (91st) day from delivery of the unused Number to Customer. Customer may request a longer period of time to begin Usage of the Number. ShoreTel may grant such a request in its sole discretion, but shall not be obligated to do so. 2.6 Call Detail Records.
https://www.shoretelforums.com/forum/shoretel-tech/administrators/2126-annual-service-agreements/page2
Support agreement If we sent a customer something like the one shown above - they would tell us where to stick it. Please know there ARE ShoreTel partners that are there to help and not lift checkbook. Check around, some one wants your business. Some people need to read the book -- The Power of Nice.
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