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https://blogs.msmvps.com/bradley/2014/12/02/microsoft-support-cases-for-itpros-now-499/
Dec 02, 2014 · Professional Support provides you with access to Microsoft experts, to help you address problems encountered with the development, deployment and management of Microsoft software in business environments. Professional Support is available as a single “pay-per-incident” (PPI) or an annual contract with five incidents.
https://www.channelpronetwork.com/blog/entry/microsoft-support-cases-itpros-now-499
Professional Support provides you with access to Microsoft experts, to help you address problems encountered with the development, deployment and management of Microsoft software in business environments. Professional Support is available as a single “pay-per-incident” (PPI) or an annual contract with five incidents.
https://support.microsoft.com/en-us/help/4457997/microsoft-professional-support-pay-per-incident-faq
Jun 25, 2019 · An incident is defined as a single support issue and the reasonable efforts needed to resolve it. A single support issue is a problem that can't be broken down into subordinate problems. If it can be broken down into subordinate problems, each subordinate problem shall be considered a separate incident. An incident may require multiple contacts ...
https://support.microsoft.com/en-us/help/4341255/support-for-business
Feb 28, 2019 · Microsoft Professional Support (pay-per-incident) If you need immediate technical support for your business, Professional Support is available as a single pay-per-incident (PPI) or a 5-pack of incidents. Microsoft experts help you troubleshoot a specific problem, ...
https://www.vmware.com/support/services/incident.html
Per Incident Support is not available during the Technical Guidance phase. Review the VMware Lifecycle Product Matrix for End of General Support dates. Per Incident Support is non-refundable. Please see the VMware Per Incident Support Data Sheet and VMware Support and Subscription Services Terms and Conditions for more details.
https://www.skywire.com/store/Per-Incident-Support-p17844130
**Upon Purchase, you will receive and email with a link to download instructions for Scheduling your Professional Services purchase** Per Incident Support Professional Services Cost: $99.00/ per support incident Covered: Single Incident Support Covered Support: Services required to get Count Me In ® systems working properly Not Covered in this Service: Training on how to use the software
https://support.apple.com/complimentary
How does Apple define “support incident?” Apple defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Apple, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:
https://redmondmag.com/articles/2014/12/01/microsoft-ups-support-costs.aspx
Dec 01, 2014 · No apparent notice was given of the price increase, which previously stood at around $249 per incident. Support prices for small and medium businesses, as well as for IT pros and developers, are ...
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