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https://seqlegal.com/blog/software-support-slas
Whilst the entirety of a software support contract will sometimes be referred to as "an SLA", I think it is useful to maintain the distinction between software support SLAs and software support contracts, with the former forming just one part – albeit an important part – of the latter.
SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the authorized users per organization.
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
provisioning of IT services required to support and to sustain Jolly software products. The Effective Date of this Agreement is _____, and this Agreement shall remain in effect from ... Service Level Agreement (SLA) Template ...
https://www.andrew.legal/blog/2019/1/18/software-as-a-service-service-level-agreement-template
Jan 18, 2019 · If you have specific questions regarding the hosted services provision, or any aspect of a Software as a Service Contract, please don’t hesitate to get in touch.. A service level agreement (“SLA”) is a contract between a service provider or vendor and a client or customer.Location: 24 Coates Street Medford, NJ, 08055 United States
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