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http://www.slatemplate.com/ServiceLevelAgreementTemplate.pdf
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Company name. and Customer for the provisioning of IT services required to support and sustain the Product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.
https://support.lansa.com/LANSA_SLA.pdf
LANSA TECH SUPPORT: Service Level Agreement 2019 lansa_sla_2019.docx9 Page 1 Overview The LANSA service level agreement is defined to clarify what services are available and how you can expect to be supported. We pride ourselves on the quality of support provided in a timely fashion as described within this SLA.
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
application support services which Service Provider shall provide to Customer. The purpose of the Agreement is to ensure that the proper elements and mutual commitments are in place for the Service Provider to provide specific support services, at specifically-designated levels of support, and at
https://www.icao.int/ESAF/Documents/APIRG/APIRG18/Docs/wp17_appendices_en.pdf
1.2 Benefits Gained from an SLA An SLA is a contract between parties that defines the services provided, the indicators associated with these services, acceptable and unacceptable service levels, liabilities on the part of the service provider and the customer, and actions to …
http://www.reynolds.edu/register_for_classes/technology_support/sla/ReynoldsServiceLevelAgreement2016.pdf
colleges will ensure that all students, faculty, and staff have access to Tier 1 Help Desk services to support the network, email, SIS, AIS, Blackboard, and Directory Services. The services provided by Reynolds Help Desk, and this Service Level Agreement, meet VCCS expectations for technology while advancing our college's mission and objectives.
http://www.osd.uconn.edu/content/TEMPLATE_Service_Level_Agreement%20(1).pdf
1.0 SERVICE LEVEL AGREEMENT OVERVIEW This is a Service Level Agreement (SLA) between Facilities Operations (Facilities) and Business Customer Name. The purpose of this Service Level Agreement (SLA) is to identify the basic services, and any agreed upon optional
https://www.researchgate.net/publication/318017907_Service_Level_Agreement_in_Cloud_Computing
Cloud computing provides an efficient, on-demand and scalable environment for the benefit of end users by offering cloud services as per SLAs (Service Level Agreement) on which both user and cloud ...
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level …
https://www.in.gov/iot/files/Service_Level_Agreement_-_FY15.pdf
Services portion of this Service Level Agreement. Systems Administration services for administration and support of State of Indiana desktops, remote servers, and local (data center) servers as defined in the IOT Delivery Services Systems Administration Services portion of this Service Level Agreement. Network Services provides State of Indiana ...
https://www.mnsure.org/assets/IAA-SLA-MNIT-2015_tcm34-183324.pdf
COMPREHENSIVE IT SERVICE LEVEL AGREEMENT MNsure Service Agreement Introduction The aim of this Agreement is to provide a basis for close co-operation between the Office of MN.IT Services (MN.IT) and MNsure (Agency), for support services to be provided by MN.IT to the Agency, thereby ensuring timely, cost effective and efficient support services are
http://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a Service Contracts City of Seattle ... is responsible for the various aspects of support services. Clarify the Service in greater detail if needed. Move the Service to the Joint Responsibilities section (Section 4.) if the responsibility is split between the ...
https://support.lansa.com/LANSA_SLA.pdf
LANSA TECH SUPPORT: Service Level Agreement 2019 lansa_sla_2019.docx9 Page 1 Overview The LANSA service level agreement is defined to clarify what services are available and how you can expect to be supported. We pride ourselves on the quality of support provided in a timely fashion as described within this SLA.
https://itservicemanagement-itil.com/structuring-meaningful-sla-support/
Ultimately all other service processes and outcomes support the customer SLA. IT organizations provide a wide variety of support services to the business from infrastructure (networks and Help Desk) to business application software support. As service providers IT organizations must demonstrate “value” to business customers.
http://www.barclayrae.com/Knowledge/A%20Guide%20to%20SLAs.pdf
A Guide to SLAs Prepared by Barclay Rae SUMMARY This is a high-level summary of the key features involved in setting up Service Level Agreements (SLAs). Some standard templates are also included. DECLARATION We believe the information in this document to be accurate, relevant and truthful based on
http://www.datapointusa.com/PDFiles/ServiceLevelAgreement.pdf
Service Level Agreement for the RMS Operating System Environment <month yyyy> 1. INTRODUCTION This Service Level Agreement (SLA or Agreement) document describes the general scope and nature of the services the Company will provide in relation to the System Software (RMS Operating System and related components) used by the Customer.
http://www.reynolds.edu/register_for_classes/technology_support/sla/ReynoldsServiceLevelAgreement2016.pdf
colleges will ensure that all students, faculty, and staff have access to Tier 1 Help Desk services to support the network, email, SIS, AIS, Blackboard, and Directory Services. The services provided by Reynolds Help Desk, and this Service Level Agreement, meet VCCS expectations for technology while advancing our college's mission and objectives.
https://www.arubacloud.com/documents/tc-files/en/3_servicelevelagreement.pdf
The objective of this "Service Level Agreement" (hereinafter "SLA" for short) is to define the reference parameters for the provision of the Aruba Cloud Computing service (hereinafter "Service" for short) and for ... Aruba Support Service by opening a ticket on the website ticket-en.aruba.it within 10 days from the end of the
https://www.mailman.columbia.edu/information-for/av-resources/audiovisual-support-service-level-agreement-201517
General OverviewThis is a Service Level Agreement (“SLA”) between Mailman School of Public Health Faculty and Staff and the Audio/Visual (“AV”) Department, an arm of the Information Technology Department of Mailman. It documents:AV’s Service Catalog The responsibilities of the AV Manager and Technical staff as the provider of this service.The AV team’s …
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement can help you manage vendor ...
https://www.template.net/business/agreements/sample-service-level-agreement-template/
A service level agreement is a document that is presented to the clients of a service provider formally. This agreement sample specifies the scope, nature, and terms and conditions of the service to prevent future complications from occurring.
https://www.researchgate.net/publication/318017907_Service_Level_Agreement_in_Cloud_Computing
Most Cloud providers support services under constraints of Service Level Agreement (SLA) definitions. The SLAs are composed of different Quality of Service (QoS) rules promised by …
https://www.ben.edu/information-technology/user-services/upload/Benedictine-University-SLA-3-2016.pdf
range of central core support services available to the Benedictine campus community regarding computer, networking and communication technologies. This SLA will detail the mutual responsibilities for the Office of Information Technology and the customers that are essential for the successful delivery of the OIT core services. In the context
https://www.in.gov/iot/files/Service_Level_Agreement_-_FY15.pdf
Services portion of this Service Level Agreement. Systems Administration services for administration and support of State of Indiana desktops, remote servers, and local (data center) servers as defined in the IOT Delivery Services Systems Administration Services portion of this Service Level Agreement. Network Services provides State of Indiana ...
https://emich.edu/it/help/pdf/ithdsle.pdf
IT Help Desk Service Level Expectations Minimally Supported Services The IT Help Desk provides minimal support for University‐owned computers that do not meet the minimum requirements as currently posted on the IT web site. Minimal support is also provided for customer‐owned computers and devices4. “Minimally supported” means that the
http://www.slatemplate.com/ServiceLevelAgreementTemplate.pdf
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Company name. and Customer for the provisioning of IT services required to support and sustain the Product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by …
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
This Agreement represents a Service Level Agreement “SLA” or “Agreement” between Jolly Technologies Inc. (“Service Provider” and [Customer Name] “Customer” , together referred to as “Stakeholders”, for the
http://www.reynolds.edu/register_for_classes/technology_support/sla/ReynoldsServiceLevelAgreement2016.pdf
to support the network, email, SIS, AIS, Blackboard, and Directory Services. The services provided by Reynolds Help Desk, and this Service Level Agreement, meet VCCS expectations for technology while advancing our college's mission and objectives. Hours of Operation
https://www.qualys.com/support/sla/
Qualys Service Level Agreement including support ticket incident response times and classification of support incidents. ... Service Level Agreement (SLA) ... If the change materially alters the service levels provided herein, Customer may notify Qualys in writing and request to terminate the Agreement and receive a refund of fees paid ...
https://www.in.gov/iot/files/Service_Level_Agreement_-_FY15.pdf
Systems Administration Services portion of this Service Level Agreement. Network Services provides State of Indiana private network support, maintenance, and management as defined in the IOT Delivery Services Network Services portion of this Service Level Agreement. Field Operations provides for the support, maintenance, and management for the ...
https://emich.edu/it/help/pdf/ithdsle.pdf
IT Help Desk Service Level Expectations Minimally Supported Services The IT Help Desk provides minimal support for University‐owned computers that do not meet the minimum requirements as currently posted on the IT web site. Minimal support is also provided for customer‐owned computers and devices4. “Minimally supported” means that the
https://its.ny.gov/sites/default/files/documents/sla_faq1210.pdf
Service Level Agreement (SLA) Frequently Asked Questions (As of: December 12, 2010) Question # QUESTION ANSWER GENERAL QUESTIONS G1 What is the purpose of a Service Level Agreement (SLA)? A Service Level Agreement (SLA) is an agreement between a customer and a provider of services. In this case, IT services provided by CIO/OFT as an
https://azure.microsoft.com/en-us/support/legal/sla/summary/
Service Fabric is a free service, therefore, it does not have a financially backed SLA itself. The availability of your Service Fabric cluster is based on the SLA of the underlying virtual machines and storage resources used. Please see the Virtual Machine SLA and Storage SLA for more details. View full details
https://www.mnsure.org/assets/IAA-SLA-MNIT-2015_tcm34-183324.pdf
COMPREHENSIVE IT SERVICE LEVEL AGREEMENT MNsure Service Agreement Introduction The aim of this Agreement is to provide a basis for close co-operation between the Office of MN.IT Services (MN.IT) and MNsure (Agency), for support services to be provided by MN.IT to the Agency, thereby ensuring timely, cost effective and efficient support services are
https://www.checkpoint.com/downloads/service_level_agreement/support-sla.pdf
“Service Level Agreement (SLA)” means the Customer Service Level Agreement (SLA) that identifies the features and defines the processes involved with the delivery by Check Point of various support functions to Customer, as presented by this document’s: (1) Direct Support …
https://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a Service Contracts City of Seattle CONTRACT FOR This Service Level Agreement template is adopted by City Purchasing Policy for Software as a Service (SaaS) solutions and serves as a supplemental document to the City contract with the Vendor. SaaS
https://azure.microsoft.com/en-us/support/legal/sla/summary/
Service Fabric is a free service, therefore, it does not have a financially backed SLA itself. The availability of your Service Fabric cluster is based on the SLA of the underlying virtual machines and storage resources used. Please see the Virtual Machine SLA and Storage SLA …
https://emich.edu/it/help/pdf/ithdsle.pdf
IT Help Desk Service Level Expectations Minimally Supported Services The IT Help Desk provides minimal support for University‐owned computers that do not meet the minimum requirements as currently posted on the IT web site. Minimal support is also provided for customer‐owned computers and devices4. “Minimally supported” means that the
https://www.in.gov/iot/files/Service_Level_Agreement_-_FY15.pdf
Systems Administration Services portion of this Service Level Agreement. Network Services provides State of Indiana private network support, maintenance, and management as defined in the IOT Delivery Services Network Services portion of this Service Level Agreement. Field Operations provides for the support, maintenance, and management for the ...
https://www.checkpoint.com/downloads/service_level_agreement/support-sla.pdf
“Service Level Agreement (SLA)” means the Customer Service Level Agreement (SLA) that identifies the features and defines the processes involved with the delivery by Check Point of various support functions to Customer, as presented by this document’s: (1) Direct Support …
https://www.arubacloud.com/documents/tc-files/en/3_servicelevelagreement.pdf
The objective of this "Service Level Agreement" (hereinafter "SLA" for short) is to define the reference parameters for the provision of the Aruba Cloud Computing service (hereinafter "Service" for short) and for ... Aruba Support Service by opening a ticket on the website ticket-en.aruba.it within 10 …
https://en.wikipedia.org/wiki/Service-level_agreement
A service-level agreement (SLA) is a commitment between a service provider and a client.Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract.
http://www.reynolds.edu/register_for_classes/technology_support/sla/ReynoldsSLA2018.pdf
support the network, email, SIS, AIS, HRMS, LMS (Learning Management System), online admissions app, and Directory Services. The services provided by Reynolds Help Desk, and this Service Level Agreement, meet VCCS expectations for technology while …
https://www.icao.int/ESAF/Documents/APIRG/APIRG18/Docs/wp17_appendices_en.pdf
1.2 Benefits Gained from an SLA An SLA is a contract between parties that defines the services provided, the indicators associated with these services, acceptable and unacceptable service levels, liabilities on the part of the service provider and the customer, and actions to …
https://trust.mcafee.com/saas_sla.pdf
This Service Level Agreement (“SLA”) defines McAfee’s service level commitments in the delivery of specified Cloud Services to our Customers. It describes the methods for measuring service level attainment and the exclusive remedies available to Customers if …
https://itservicemanagement-itil.com/structuring-meaningful-sla-support/
Fundamentally the SLA is a contract between the IT service provider and the business customer receiving the service. In order to demonstrate “value” the IT service provider must develop an SLA that clearly defines what support services are being delivered and the level of performance required by the business customer.
https://its.ny.gov/sites/default/files/documents/sla_faq1210.pdf
Service Level Agreement (SLA) Frequently Asked Questions (As of: December 12, 2010) Question # QUESTION ANSWER GENERAL QUESTIONS G1 What is the purpose of a Service Level Agreement (SLA)? A Service Level Agreement (SLA) is an agreement between a customer and a provider of services. In this case, IT services provided by CIO/OFT as an
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals …
http://www.simberry.com/wp-content/uploads/2015/06/SIMBERRY-CUSTOMER-SERVICE-SLA-0616.pdf
CUSTOMER SERVICE SLA Support, Product & Services Page 7 2. STANDARD SUPPORT SERVICE 1.1 TECHNICAL SERVICE AND SUPPORT All Standard Support Service offerings, except Product Parts Service, are entitled to the following technical service and support • 24x7 technical support service through Internet ticketing system and e-mail
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