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https://messagemedia.com/us/legal/sla/
Introduction The purpose of this Service Level Agreement (’SLA’) is to demonstrate MessageMedia’s commitment to providing 99.95 percent uptime of our Standard Rate SMS Services as set forth below. This SLA is incorporated into, and made a part of, that certain Service Agreement (defined in Section 6) entered into between Customer and MessageMedia. The remedies …
http://www.sofpro.com/tech-support-sla
The SOFPRO technical support service helps to settle problems outlined in this document according to the established Service Level Agreement. 1.2 Before you address your question to the technical support service, you should study all the reference information available in …
https://www.qualys.com/support/sla/
Support. Any Customer User may log a support request via web-based ticketing system or telephone on a 24x7 basis. Qualys shall process support requests using a ticketing procedure so that each query shall receive a ticket number and may be tracked until it is satisfactorily resolved.
https://support.lansa.com/LANSA_SLA.pdf
LANSA TECH SUPPORT: Service Level Agreement 2019 lansa_sla_2019.docx9 Page 1 Overview The LANSA service level agreement is defined to clarify what services are available and how you can expect to be supported. We pride ourselves on the quality of support provided in a …
https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
Zendesk. Customer support software Zendesk allows support agents to effortlessly track, prioritize, and solve customer interactions across multiple channels. Its robust features that enable support teams to deliver quality services include SLA views, custom ticket fields, ticket forms, and an admin interface available in more than 40 languages.
https://www.zendesk.com/blog/keeping-word-support-sla/
Jun 05, 2017 · A support level agreement really just boils down to ensuring a baseline level of quality for your customers. Setting a service level objective. As stated above, every support organization will want to set a support SLA that is specific to the goals of that company. For example:Author: Andrew Gori
This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by …
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
Customer support emails received from Gold and Silver Coverage Customers during Offices Hours will be attended to by the first available Service Provider representative. ... Service Level Agreement (SLA) …
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any ...
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