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SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk. ... Sample Service Level Agreement (SLA) Service ...
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
support, is available for discontinued or end-of-life products. Eligible Products: All Jolly Products version 5.0 or higher Discontinued Products: All Jolly products released prior to version 5.0 including Print Studio 1.x, ... Service Level Agreement (SLA) Template ...
https://its.ucsc.edu/sla/
The Service Level Agreements (SLAs) reflect our client-focused, services-based commitment to you. We commit to: Document and publish the technology services that ITS provides.
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level …
http://www.reynolds.edu/register_for_classes/technology_support/sla/ReynoldsServiceLevelAgreement2016.pdf
to support the network, email, SIS, AIS, Blackboard, and Directory Services. The services provided by Reynolds Help Desk, and this Service Level Agreement, meet VCCS expectations for technology while advancing our college's mission and objectives. Hours of Operation
https://www.icao.int/ESAF/Documents/APIRG/APIRG18/Docs/wp17_appendices_en.pdf
1.2 Benefits Gained from an SLA An SLA is a contract between parties that defines the services provided, the indicators associated with these services, acceptable and unacceptable service levels, liabilities on the part of the service provider and the customer, and actions to be taken in specific circumstances.
http://www.osd.uconn.edu/content/TEMPLATE_Service_Level_Agreement%20(1).pdf
1.0 SERVICE LEVEL AGREEMENT OVERVIEW This is a Service Level Agreement (SLA) between Facilities Operations (Facilities) and Business Customer Name. The purpose of this Service Level Agreement (SLA) is to identify the basic services, and any agreed upon optional
https://www.mnsure.org/assets/IAA-SLA-MNIT-2015_tcm34-183324.pdf
COMPREHENSIVE IT SERVICE LEVEL AGREEMENT MNsure Service Agreement Introduction The aim of this Agreement is to provide a basis for close co-operation between the Office of MN.IT Services (MN.IT) and MNsure (Agency), for support services to be provided by MN.IT to the Agency, thereby ensuring timely, cost effective and efficient support services are
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