Smartnet Levels Of Support

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Cisco SMARTnet Service

    https://www.cisco.com/web/partners/services/promos/accelerate/downloads/Cisco_SMARTnet_SG.pdf
    Cisco SMARTnet Service is an award­winning technical support service that gives IT staff direct, anytime access to Cisco engineers and Cisco.com resources to help ensure the fast, expert response and accountability you require to resolve critical network issues. …

Cisco SMARTnet and Support Levels - ithsc.com

    https://www.ithsc.com/ciscohardwaremaintenance/smartnet.php
    Cisco SMARTnet and Support Levels SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.

Service Description: SMARTnet Services

    https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/SMARTnet.pdf
    SMARTnet Services at the end of this document have the meaning ascribed in the Glossary of Terms at the above URL. Cisco shall provide the SMARTnet Services described below as selected and detailed on the Purchase Order for which Cisco has been paid the appropriate fee. Part I - …

Solved: Difference between SmartNet Total Care,... - Cisco ...

    https://community.cisco.com/t5/smart-net-total-care-portal-and/difference-between-smartnet-total-care-and-sssnt/td-p/3182245
    Solution Support helps you manage solutions when working with multiple vendors and products in a single environment. If you need support for a Cisco product or one from another solution partner with Solution Support you can just call Cisco. We will support through our solution experts who own your case from first call to resolution.

Cisco SMARTnet Service Data Sheet

    https://www.citynet.net/content/file/services_data_sheet0900aecd8042571e.pdf
    Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Technical Assistance Center (TAC) engineers and Cisco.com resources. You receive the fast, expert response and the dedicated accountability you require to resolve critical network issues.

SmartNet Support: Cisco Support Services

    http://smartnetsupport365.co.uk/
    SmartNet Support 365 service levels are split into 3 defined areas; Fix, Response and Advanced Replacement. Depending on the requirement, all SmartNet Support 365 clients can select a variety of options to tailor their own SLA in response to their hardware needs.

What do those Cisco support part numbers mean? - Mostly ...

    http://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
    If you order Cisco support, you are probably familiar with part number prefixes like “SNT” and “SNTP”. I noticed my notes were outdated as to what these prefixes mean when I started seeing part numbers like “C4P” replacing the prefixes I used to expect.

What is SMARTnet, how does it work and how much does it ...

    https://www.networkworld.com/article/2349708/what-is-smartnet--how-does-it-work-and-how-much-does-it-cost-.html
    Cisco support is very good with SMARTnet contracts, and I believe it is one of the keys to their success! I also have customers who have had support contracts with Lucent as well as Nortel, but ...

Cisco SMARTnet Benefits - Cisco, Juniper, HP Support

    https://www.ithsc.com/ciscohardwaremaintenance/
    We believe that the supply and purchase of Cisco SMARTnet requires simplification, so please feel free to use our Support Calculator online tool to select the SMARTnet product you require, or even to verify your existing level of cover. You may purchase different levels of SMARTnet depending on your needs...



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