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https://community.cisco.com/t5/mpls/the-difference-between-smartnet-and-pss/td-p/3078731
Hi there What is the difference between SmartNet and PSS? in terms of pricing, level of support presented...etc. Thanx in advance . Hi, PSS normally gives the existing capabilities of the Cisco commerce tools to eliminate the need for specialized training or process requirements.
https://www.gartner.com/doc/822114/cisco-smartnet-vendorbranded-support-considerations
Cisco Smartnet or Vendor-Branded Support: Considerations for Each ... Tenneson Summary This research summarizes the differences between Cisco Smartnet contracts and authorized vendor-branded support contracts, backed by Cisco. ... Overview; Cisco Smartnet Service Contracts. Cisco "Shared Support" Contracts; Cisco "Global Service Alliance ...
https://www.networkworld.com/article/2349708/what-is-smartnet--how-does-it-work-and-how-much-does-it-cost-.html
What is SMARTnet, how does it work and how much does it cost? ... Cisco support is very good with SMARTnet contracts, and I believe it is one of the keys to their success! ... Join the Network ...
https://arstechnica.com/civis/viewtopic.php?t=1232441
Jan 29, 2014 · One thing to consider is NBD Smartnet, we switched to self sparing with NBD hardware support, you still get 24x7 TAC support. Even buying some …
https://www.citynet.net/content/file/services_qa0900aecd8042b4d6.pdf
Comparison to Other Services Cisco SMARTnet Service Technology-specific sponsored by the Service & Support Professionals Association (SSPA). Service Bundles Remote Management Service Focused Technical Support Services Network Support for Customer Commitment category for the Cisco TAC customer feedback Service Provider Software Application Support
https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html
The Cisco Smart Net Total Care (SmartNet) service is a part of Cisco's technical services portfolio. This service combines Cisco's industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the SmartNet portal.
https://www.itrw.net/2015/08/07/cisco-smartnet-merges-with-smart-net-total-care/
On July 27th 2015, Cisco announced that their SMARTnet support offering will be merging with Smart Net Total Care to form Cisco Smart Net Total Care Service (SNTC).Even though Cisco SMARTnet is officially retired, SMARTnet customers can still expect the same support …
http://media.gswi.westcon.com/media/ServicesGuide1.6.pdf
Cisco Services Guide Why sell Cisco Services? ... support service that is sold by partners and delivered by Cisco. SMARTnet gives you and your customers direct, anytime access to highly ... • New SMARTnet contracts can be any duration over 1 year - facilitating co-termination of multiple contracts.
http://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
If you order Cisco support, you are probably familiar with part number prefixes like “SNT” and “SNTP”. I noticed my notes were outdated as to what these prefixes mean when I started seeing part numbers like “C4P” replacing the prefixes I used to expect.
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