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https://www.gartner.com/en/documents/822114/cisco-smartnet-or-vendor-branded-support-considerations-f
This research summarizes the differences between Cisco Smartnet contracts and authorized vendor-branded support contracts, backed by Cisco. This research summarizes the differences between Cisco Smartnet contracts and authorized vendor-branded support contracts, backed by Cisco. ... Cisco "Shared Support" Contracts;
https://www.cisco.com/c/en/us/support/services/smart-net-total-care/index.html
The Cisco Smart Net Total Care (SmartNet) service is a part of Cisco's technical services portfolio. This service combines Cisco's industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the SmartNet portal.
https://community.cisco.com/t5/mpls/the-difference-between-smartnet-and-pss/td-p/3078731
Hi there What is the difference between SmartNet and PSS? in terms of pricing, level of support presented...etc. Thanx in advance . Hi, PSS normally gives the existing capabilities of the Cisco commerce tools to eliminate the need for specialized training or process requirements.
https://lists.gt.net/cisco/nsp/90280
> can folks tell me about shared support in general? I always thought it was > Smartnet or nothing hence why I'm asking... is this "3rd party Cisco > support" that I've seen advertised a few times? Don't know for sure, but probably yes. > With "shared smartnet", do you lose the ability to contact TAC directly? Yes, according to CCO docs.
https://arstechnica.com/civis/viewtopic.php?t=1232441
Jan 29, 2014 · Cisco SMARTnet vs third party alternatives? 6 posts ... A Cisco Gold Partner that provides its own support, but apparently has the ability to escalate to Cisco if required. ... For Smartnet, we ...
http://media.gswi.westcon.com/media/ServicesGuide1.6.pdf
Cisco Services Guide Why sell Cisco Services? ... support service that is sold by partners and delivered by Cisco. SMARTnet gives you and your customers direct, anytime access to highly ... • New SMARTnet contracts can be any duration over 1 year - …
http://www.dslreports.com/faq/9249
FAQ: What is Smartnet? Do I need one? Cisco Forum . Discussion »2911 won't power on Introduction Of any purchase of business-class products, it is industry standard practice to purchase proper ...
https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
If you order Cisco support, you are probably familiar with part number prefixes like “SNT” and “SNTP”. I noticed my notes were outdated as to what these prefixes mean when I started seeing part numbers like “C4P” replacing the prefixes I used to expect.
https://www.cisco.com/c/en/us/services/technical/smart-net-total-care.html
Smart Net Total Care provides award-winning hardware support to help manage risk, quickly resolve problems, and operate more efficiently. And with an entitlement to smart capabilities, you have more time to focus on business innovation while raising the bar on support services.
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