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https://medium.com/@Orchestrate/application-maintenance-and-support-best-practices-bef7bad780cc
Nov 30, 2015 · Application Maintenance and Support — Best Practices ... to include the end user in the process of execution of the software application. ... on top of software application support via ...Author: Orchestrate Technologies, LLC
https://www.cioinsight.com/it-management/expert-voices/how-to-improve-application-support-and-maintenance.html
Most organizations have implemented their IT systems—either ERPs or custom applications—to streamline and automate their business processes. The level of from-the-ground-up insights available to the team performing day-to-day application support and maintenance goes untapped in …
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4 support during the warranty / hyper care phase, and L2, L3, and L4 support during the steady state support. Brief description of different support options are given below: L1: It is the initial level of maintenance
https://www.techrepublic.com/article/application-support-staff-provides-a-number-of-key-services/
The support staff provides a number of services, and has a number of responsibilities to ensure that applications remain in good working order. This column looks at those services in more detail.Author: Tom Mochal
https://cdsweb.cern.ch/record/1277556/files/EMI-DSA1.1-1277556-Software_Maintenance_Support_Plan-v1.0.pdf
Application Binary Interface API Application Programming Interface CDS CERN Document Server DCI Distributed Computing Infrastructure DMSU Deployed Middleware Support Unit DoW Description of Work ... EMI-DSA1.1-1277556-Software_Maintenance_Support_Plan -v1.0.doc Date: 31/05/2010
https://www.fdmgroup.com/what-is-application-support/
Application Support is a challenging, dynamic and exciting career involved in delivering live IT environments that enable businesses daily. Your view of IT within business is holistic, from front to back, with many career path opportunities.
https://www.slideshare.net/naga00/application-support-requirements-processes
Sep 14, 2013 · Application support requirements & processes 1. Application Support Requirements & Processes Overview of the minimal information requirements for supporting applications and outline the mandatory processes and checkpoints in the Production Management Cycle.
https://www.targetprocess.com/articles/10-ways-to-make-your-customer-support-as-agile-as-your-software/
It is a common mistake among software development companies to assume that, because your product is good, your client will be content. Not much can beat the customer satisfaction that is the result of a well-designed product…but a lot can undermine it. ... Do not force a strict process on your support team, let them define their own process ...
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