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https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
A tiered support model naturally results in the creation and maintenance of a fire-fighting and hero culture, where the heroes are the tier 2 or 3 experts who are called on to resolve the most difficult issues.
https://medium.com/globalluxsoft/5-popular-software-development-models-with-their-pros-and-cons-12a486b569dc
Oct 18, 2017 · Software development models are numerous and suited for developing different types of software and applications. Choosing the right model is …Author: Globalluxsoft
https://www.targetprocess.com/articles/10-ways-to-make-your-customer-support-as-agile-as-your-software/
It is a common mistake among software development companies to assume that, because your product is good, your client will be content. Not much can beat the customer satisfaction that is the result of a well-designed product…but a lot can undermine it.
http://tryqa.com/what-are-the-software-development-models/
The software development models are the various processes or methodologies that are being selected for the development of the project depending on the project’s aims and goals. There are many development life cycle models that have been developed in …
https://en.wikipedia.org/wiki/Software_development_model
In 1988, Barry Boehm published a formal software system development "spiral model," which combines some key aspect of the waterfall model and rapid prototyping methodologies, in an effort to combine advantages of top-down and bottom-up concepts. It provided emphasis in a key area many felt had been neglected by other methodologies: deliberate iterative risk analysis, particularly suited to large-scale …
https://www.linkedin.com/pulse/what-consider-software-support-model-selection-mohamed-nada-mba
Mar 31, 2015 · Software Support Excellence Model . 1. Financial side. Where you must find answers to all your finical related questions, like how much will be the cost of support …
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