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https://www.greencoloursys.com/2017/04/role-of-technical-support-in-software-development/
Apr 28, 2017 · Tech support plays a complementary role to both software testers and developers. Both developers and software testers are working behind the scenes for the vast majority of their time – this is exactly what they are supposed to do.
https://lerablog.org/technology/software/software-development-for-customer-support-an-overview/
There are several reasons that can explain why customer support satisfaction has risen but probably the biggest is the irruption of software development services working on new customer-centric tools. These digital platforms are helping to address issues more quickly, keep organized customer records, customize client attention, and even detect patterns to work on preventive measures.
https://www.targetprocess.com/articles/10-ways-to-make-your-customer-support-as-agile-as-your-software/
Not much can beat the customer satisfaction that is the result of a well-designed product…but a lot can undermine it. Even if you follow the Agile methodology for product development and frequently get customer feedback for new features, you still need nimble product support to evolve your software and keep your customers happy.
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · Technical support staff maintain computer systems, ensure that they run smoothly, and fix problems as they arise. Tech support staff may also install and configure new hardware, undertake regular upgrades, and help other employees set up accounts, reset passwords, and other computer system related questions.
https://www.quora.com/Can-a-tech-support-engineer-get-a-job-as-a-software-developer
That’s a completely different mindset. I did tech support on two big companies after being long time a developer. My experience was like that 1. Meetings 2. Talking with people seeking for solving problems in the system 3. Trying to figure out how...
https://www.reddit.com/r/cscareerquestions/comments/28shkf/should_i_start_in_technical_support_then_transfer/
Should I start in Technical Support then transfer to Software Development? I will be done with my classes and will receive my B.S. diploma for Computer Science at the end of the Summer. This past school year I've been trying to hard to get myself a position as a software developer or a software …
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