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https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical ...
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · IT support tier and IT support levels are same. Image source: https://www.setbc.org. Technical support is divided into levels or tiers, to serve the customer base. The number of levels and organization of tech support group is dependent on business need to serve and their ability.
https://searchcustomerexperience.techtarget.com/definition/level-of-support-support-level
Mar 01, 2007 · Continue Reading About level of support (support level) Sun Microsystems describes its levels of support for software. L1, L2 and L3 support; In the U.K., the University of Exeter information systems team describes its levels of support for user problems.
https://www.cray.com/support/support-levels
Software support is a remote service provided to a customer when designated Cray-supplied products are not functioning as expected and assistance is required to resolve or mitigate an issue. Software support is available only to customers who have purchased hardware and software …
https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · Explaining different IT support levels (IT Support Tiers) described in IT Service Management (ITSM). Explaining L0, L1, L2, L3, L4 levels of IT support Tiers. ... vendor software support, depot support, and other outsourced services. Issues or requests that are forwarded to Tier-4 support are monitored by the organization till the resolution.
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
Level 1 support – Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
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