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https://www.gartner.com/en/information-technology/glossary/hardware-and-software-maintenance-services
Software maintenance and support services include long-term and pay-as-you-go (incident-based) support contracts. Software support contracts include remote troubleshooting and support provided via the telephone and online channels, as well as installation assistance and basic usability assistance. In some cases, software support services may ...
https://economictimes.indiatimes.com/definition/Software-Maintenance
Software maintenance is a part of Software Development Life Cycle. Its main purpose is to modify and update software application after delivery to correct faults and to improve performance. Software is a model of the real world. When the real world changes, the software requires alteration wherever possible. Description: Software maintenance ...
https://ictintegration.weebly.com/maintenance-and-support-definition.html
technology integration support for administrative applications, usually conducted through specialized consultants or software/systems vendors. As with maintenance, support can be delivered through a variety of mechanisms, including in-house technology specialists, external volunteers, or …
https://www.windriver.com/support/SupportTerms.pdf/
Software Support and Maintenance Agmt, v.13Feb2019 Page 3 of 16 WIND RIVER CONFIDENTIAL at its sole discretion. The then-current list of such requests eligible …
https://www.gartner.com/en/information-technology/glossary/software-support-services
Software products and technologies covered under this category include commercial and custom operating systems, application software, and infrastructure software. Software support services do not include software license code updates and upgrades, which …
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