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https://www.samsung.com/us/support/
The Samsung support homepage is your starting point for help with Samsung products, featuring visual guides, manuals, support downloads, tech specs, troubleshooting, and answers.
https://www.wired.com/insights/2013/04/tiered-customer-support-is-dead-and-why-thats-good-for-business/
For as long as customer support departments have been around, the idea of having a “Tiered” or “Level” model of support has been around. When new technicians were hired, they were placed ...
https://medium.com/@Orchestrate/application-maintenance-and-support-best-practices-bef7bad780cc
Nov 30, 2015 · Application Maintenance and Support — Best Practices ... and support work starts once the delivery of the software product is done. ... organizations stay on top of …Author: Orchestrate Technologies, LLC
https://www.cmswire.com/cms/customer-experience/saas-support-best-practices-the-transparent-model-026962.php
Oct 27, 2014 · SaaS Support Best Practices: The Transparent Model . ... She led the team’s successful evolution from traditional software support and services to industry-leading offerings in the Software as a ...
https://www.bmc.com/support/resources/bmc-product-support-policy.html
BMC Software Product Support Policy. Our Product Support Policy has been updated effective December 6, 2019. ... For products on a “continuous delivery” support model, customer may need to apply all existing small programming enhancements and patches to maintain full support.
https://www.linkedin.com/pulse/what-consider-software-support-model-selection-mohamed-nada-mba
Mar 31, 2015 · Software Support Excellence Model . 1. Financial side. Where you must find answers to all your finical related questions, like how much will be the cost of support service, how payments will be ...
https://www.acer.com/ac/en/US/content/support-product/6752?b=1&pn=NX.GG5AA.005
Get help for your Acer! Identify your Acer product and we will provide you with downloads, support articles and other online support resources that will help you get the most out of your Acer product.
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