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https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and ... maintaining the client software offshore. This is a cost-effective methodology for ... Dedicated support model In this model, Infosys deploys a dedicated team to provide support. It remains same
https://www.extremeuncertainty.com/production-support-agile-scrum/
An article explaining how to do production support in agile / scrum software development, using best practices and real world examples. ... Production support or maintenance means maintaining a system once it has gone to production, i.e. it has been released to customers. This generally takes the form of fixing production incidents.
https://www.linkedin.com/pulse/what-consider-software-support-model-selection-mohamed-nada-mba
Mar 31, 2015 · Software Support Excellence Model . 1. Financial side. Where you must find answers to all your finical related questions, like how much will be the cost of …
https://stackify.com/supporting-production-applications-devops-way/
Nov 05, 2014 · The DevOps movement initially started focusing on software deployment and continuous delivery. However, support of production applications is the second and equally important component in the application lifecycle that is sometimes overlooked. To solve production problems quickly, developers and operations can not be pointing fingers at each other.
https://resources.sei.cmu.edu/asset_files/Presentation/2004_017_001_23173.pdf
Applying CMMI® to a Production Support (Software Maintenance) Environment Susie Harvey/Barb Weaver EDS SEPG 2004 March 10, 2004. ... • If production support is an important part of your business, ... Applying CMMI to a Production Support (Software Maintenance) Environment Author: Susie Harvey and Barb Weaver, EDS
https://medium.com/@Orchestrate/application-maintenance-and-support-best-practices-bef7bad780cc
Nov 30, 2015 · Application Maintenance and Support — Best Practices. ... This naturally puts tremendous amounts of pressure on the process of software maintenance and support infrastructure and …Author: Orchestrate Technologies, LLC
https://www.spectraforce.com/project-outsourcing/maintenance-production-support.aspx
We help our clients to reduce the total cost of application Maintenance & Production Support by 30 to 70 percent. Our maintenance methodology (SpectraMaint) is geared towards lowering the total cost of IT management, while increasing the ROI. What We Do. By employing our global delivery model, Spectraforce provides real results faster.
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
The primary goal of the Operations and Support discipline is to operate and support your software in a production environment. The focus of operations is to ensure that software is running properly, that the network is available and monitored, and that the appropriate data is backed up and restored as needed.
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