Find all needed information about Software Service Support Agreement. Below you can see links where you can find everything you want to know about Software Service Support Agreement.
https://seqlegal.com/free-legal-documents/software-support-agreement
Support agreement contentsThe key provisions of this template, and some of the questions they try to answer, are highlighted below.Support services - What standards must the support services meet? Must they be provided in accordance with an SLA? If yes, what are the relevant service levels? Does the service provider have the right to suspend the services in the event of late payment?Customer ...
https://corporate.findlaw.com/contracts/operations/software-maintenance-and-technical-support-agreement-sagent.html
Software Maintenance and Technical Support Agreement - Sagent Technology Inc. SAGENT TECHNOLOGY, INC. [SAGENT LOGO] SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT AGREEMENT Sagent Technology, Inc. ('Sagent') will provide the Support Services listed below for the Software and the two contacts ('Designated Contacts') named by Customer on page 3 of this agreement.
https://www.appinf.com/legal/TAST.pdf
agreement, the Software and Source Code License Agreement and/or the POCO C++ Libraries/Boost Software License Version 1.0 or Apache License, Version 2.0 (whichever applies to SOFTWARE) are in effect. B. After payment of the support subscription fee, the Technical Assistance,
http://www.firefiles.com/documents/SoftwareAssurance.pdf
Software Assurance is an annual subscription that includes: Technical Support, Maintenance and Software Upgrades. Support Fees Customer agrees to pay a fee of $299/year for each user license. Payment for each renewal term shall be due within thirty (30) days of the renewal date at the Vendor’s current price for a support agreement. Non ...
https://techcontracts.com/2011/09/12/dont-use-license-agreements-for-software-as-a-service/
Sep 12, 2011 · Most IT contract drafters know the difference between a software license agreement and a technology services contract. In a license, the customer gets rights to copy and use software, while in a services contract, the customer gets a service, like tech support or IT consulting. But software as a service (SaaS) seems to throw a wrench into the ...
https://www.windriver.com/support/SupportTerms.pdf/
addition to the terms of this Agreement and the Premium Support and Maintenance Services Addendum, 24x7x365 Emergency Support is subject to Addendum 2 “24x7x365 Emergency Support Addendum” attached hereto which sets forth the additional terms and conditions under which Wind River will provide 24x7x365 Emergency Support to Customer.
https://www.contractstandards.com/public/contracts/software-as-a-service-agreement
A Software as a Service Agreement or a Cloud Services Agreement is a licensing agreement that grants a subscriber the right to access and use hosted services. It differs from a Software License Agreement which gives the licensee the right to a copy of the licensed software. Key Terms. What is the nature of the license grant? access, not delivery
https://support.microsoft.com/en-us/help/4203112/microsoft-customer-support-service-agreement
The Service Agreement and TOU, if applicable, constitute the entire agreement between you and Microsoft with respect to the Support Services. These Service Agreement terms control in the event of conflict. Microsoft reserves the right at any time in its sole discretion to change the Support Services and this Service Agreement.
https://www.sencha.com/legal/maintenance-and-support-agreement/
Commencing on the purchase or renewal of a maintenance and support term (“Effective Date”), Sencha will supply the Services to Customer with respect to the Software described in Section 1 below, for which Sencha has granted a license to Customer pursuant to a software license agreement (the “License Agreement”) by and between Sencha and ...
https://www.techdonut.co.uk/sites/default/files/sample_it_support_agreement.pdf
Example IT support document Provided by Abussi Ltd, www.abussi.co.uk Example IT support document Provided by Abussi Ltd, www.abussi.co.uk Example IT support agreement About this document This document is an example IT support agreement between a small business and an IT support company.
https://www.pandadoc.com/software-development-agreement-template/
This free software development agreement is essential for any development or web design contractor or small business looking to grow. ... the Client shall not be obligated under this Agreement to provide any other support or assistance to the Developer. ... Use this digital computer service contract template to allow clients to select the ...
https://www.timetrade.com/software-service-agreement/
This Master Software as a Service Agreement (the “Agreement”) governs the Order Form (to which this Agreement is referenced) and is entered into by and between the customer listed in the Order Form (“Customer”) and TimeTrade Systems, Inc. By executing the Order Form, TimeTrade and Customer hereby agree to be bound by the terms and conditions of this Agreement.
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals …
https://www.techdonut.co.uk/sites/default/files/sample_it_support_agreement.pdf
Example IT support document Provided by Abussi Ltd, www.abussi.co.uk Example IT support document Provided by Abussi Ltd, www.abussi.co.uk Example IT support agreement About this document This document is an example IT support agreement between a small business and an IT support company.
https://www.oracle.com/support/policies.html
The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels. The Oracle …
https://www.netmotionsoftware.com/support/support-sla
When obtaining support from NetMotion Technical Support you will get your best response by calling our Technical Support phone line. Email and or web submissions will be responded to within 4 business hours, during normal business hours. Below is a detailed explanation of our definitions and service levels regarding support.
https://www.lexisnexis.com/terms/offline/juris/software-maintenance-agreement-2008.aspx
Juris Software Maintenance and Technical Support Agreement (November 2008) This Software Maintenance & Technical Support Agreement ("Agreement") for Juris from LexisNexis® software is entered into between LexisNexis, a division of RELX Inc. ("Company"), and the undersigned individual or entity ("You") for the services and number of authorized users as referenced in a corresponding order …
https://www.avepoint.com/license/Master_Software_License_and_Support_Agreement_(US)(form).pdf
Master Software License and Support Agreement (US) Version: June 2014 MASTER SOFTWARE LICENSE AND SUPPORT AGREEMENT. This Master Software License and Support Agreement (the “Agreement”) is made by and between AvePoint, Inc., a Delaware company, with offices at Harborside Financial Center, Plaza
https://www.rocketlawyer.com/document/software-maintenance-agreement.rl
A Software Maintenance Agreement builds a bridge between your business needs and a software professional. If you're the one who owns a software support company or you're an independent software contractor, make sure you have a paper trail. It's great that you're about to sign on a new client. Just make sure everyone understands the arrangement.
https://www.template.net/business/contracts/it-support-contract-template/
Creating an IT Support Contract: 1. Choose a Template. The first thing you need to do is to choose the right template. There are many contract templates in Word you can choose from as there is a huge variety of templates available. It is very important that you choose the …
https://www.insitesoft.com/legal/
Legal Service and Support Agreement for Insite Software. Legal Service and Support Agreement for Insite Software. Insite Software is excited to announce we've joined the Episerver family. Read more! Products. eCommerce. Deliver best-in-class user experiences with an eCommerce solution designed specifically for manufacturers and distributors.
https://www.solarwinds.com/-/media/solarwinds/swdcv2/legal/legal-documents/solarwinds-software-services-agreement.ashx?la=en&rev=79c35263a19c4f26839f9614cc50cf6e&hash=B70DABB79A113C51B529A0CE641
1.13 Support means the standard maintenance or support provided by SolarWinds Worldwide or its designated agents as set forth in this Agreement if applicable to You. 1.14 User means an individual authorized by You to use the Services, Software, and Documentation, for whom You have
https://www.sailpoint.com/uploads/files/general-files/SailPoint_License_and_Support_Agreement__ver._110113__(2).pdf
EXECUTED AGREEMENT THAT EXPRESSLY GOVERNS ORDERS FOR SAILPOINT SOFTWARE AND SERVICES, SUCH AGREEMENT SHALL SUPERSEDE THIS AGREEMENT. This Software License and Support Agreement (“Agreement”) is entered into between Customer and SailPoint Technologies, Inc. a Delaware
https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...
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