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https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services …
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
What is an SLA? Best practices for service-level agreements A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is ...
https://www.netmotionsoftware.com/support/support-sla
NetMotion Software Service Level Agreement (SLA) Summary. When obtaining support from NetMotion Technical Support you will get your best response by calling our Technical Support phone line. Email and or web submissions will be responded to within 4 business hours, during normal business hours. Below is a detailed explanation of our definitions ...
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the authorized users per organization.
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
This Agreement represents a Service Level Agreement “SLA” or “Agreement” between Jolly Technologies Inc. (“Service Provider” and [Customer Name] “Customer” , together referred to as “Stakeholders”, for the provisioning of IT services required to support and to …
https://www.qualys.com/support/sla/
Service Level Agreement (SLA) Cloud Services Support Policy Qualys Standard Support shall include the following: Cloud Services Updates. Updates may be made to Cloud Services for many reasons including, but not limited to the following: security fixes, critical patches, general maintenance, functionality, and documentation. Qualys is under no ...
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