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http://softresources.com/software-pricing-considerations/
Mar 28, 2014 · Software maintenance is the annual cost that you pay for upgrades and support of the software. The software maintenance cost is driven by a percentage of the initial software license fee – which is usually between 16-25% of the license cost per year. You need to pay close attention to a couple of items in the software maintenance agreement as ...
https://www.quora.com/What-are-typical-maintenance-fees-as-a-percentage-of-up-front-license-costs-for-enterprise-software
An annual charge of 20% of the license fee list price is a good staring place. Depending on your business model, you may need to discount the license cost deeply, but can still get the list price for maintenance. Maintenance revenue can be a signi...
https://spendmatters.com/2014/07/23/how-to-cut-software-maintenance-and-support-costs-and-fund-it-innovation/
Jul 23, 2014 · Evaluate your software portfolio to see which applications can forego support. 4) Consider third-party support – More and more companies are turning to third-party support options that offer a competitive level of service (or better) for a fraction of the cost …
http://blog.lookfar.com/blog/2016/10/21/software-maintenance-understanding-and-estimating-costs/
Oct 21, 2016 · Factors Affecting Software Maintenance Effort and Cost Let’s take a look at 2 products, both of which have been in use for a year and have over 20,000 users each. Product 1, which we’ll call Taco Bout It, is a geolocation enabled social networking mobile app that lets people who love tacos connect with other taco loving folks.
https://blog.chartmogul.com/saas-qa-customer-support/
Mar 31, 2016 · The location of the company and its support team: real estate, salaries, all of the costs impacted by the cost of living in a particular city. And here are a number of ways to reduce customer support costs: Track the most frequently asked questions.
https://www.techrepublic.com/blog/tech-decision-maker/software-maintenance-pricing-fair-or-out-of-control/
Maintenance contracts and costs also make up a huge percentage of many IT budgets and the costs continue to increase year after year after year. ... A whopping 50% increase in software maintenance ...
https://jonassoftwaresupport.zendesk.com/hc/en-us/articles/360033269254-Cost-Plus-Percentage-vs-Fixed-Fee-Calculation-
Jul 31, 2019 · Fixed Fee The set fee for the job should be defined in the Original Estimate at the start of the job. The system will use the the current bill amount over the Scheduled value amount to determine the percentage of fixed fee amount to be applied to the current application.
https://www.computereconomics.com/article.cfm?id=1033
High Software Maintenance Fees and What To Do About Them Software maintenance fees pay for two services from the vendor to the customer. They pay for ongoing product development that provides new product features, regulatory updates, and bug fixes. They also pay for phone and Web-based support for times when you need help with the system. This Research Byte analyzes why maintenance fees are ...
http://www.oracle.com/us/support/library/057419.pdf
Oracle Software Technical Support Policies: 10-January-2020 Page 2 of 28 To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF). 2. Support Terms Technical Support Fees
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