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http://www.businessdictionary.com/definition/software-support.html
software support: After-sales service provided by a software publisher or vendor in solving software conflicts and usability problems, and in supplying updates and …
https://www.gartner.com/en/information-technology/glossary/software-support-services
Software support services are generally technical support or break/fix services that are delivered for specific software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support.
https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical ...
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
Level 2 support – In my world , this is generally reserved for desktop, laptop, and other user device support but it may also share work with Level 3. Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including …
https://www.techopedia.com/definition/9675/technical-support-tech-support
Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. Technical support services usually provide users with help in solving some common problems rather than providing training on how ...
https://economictimes.indiatimes.com/definition/Software-Maintenance
Software maintenance is a part of Software Development Life Cycle. Its main purpose is to modify and update software application after delivery to correct faults and to improve performance. Software is a model of the real world. When the real world changes, the software requires alteration wherever possible. Description: Software maintenance ...
https://www.gartner.com/en/information-technology/glossary/hardware-and-software-maintenance-services
Software maintenance and support services include long-term and pay-as-you-go (incident-based) support contracts. Software support contracts include remote troubleshooting and support provided via the telephone and online channels, as well as installation assistance and basic usability assistance.
https://www.merriam-webster.com/dictionary/support
Support definition is - to endure bravely or quietly : bear. How to use support in a sentence. Synonym Discussion of support.
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