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https://www.wisegeek.com/what-are-software-industry-standards.htm
Oct 29, 2019 · Software industry standards are general rules and best practices adopted by software manufacturers that help ensure consistency across products. Some standards are written out by software industry organizations and associations, but others are less defined.
https://www.microsoft.com/en-us/legal/IntellectualProperty/IPLicensing/ip2.aspx
Microsoft's Support for Industry Standards Like other leading high-tech firms, Microsoft regularly contributes to the development of industry standards. Industry standards are vitally important to the development of the Internet and to interoperability among mobile devices and other computers.
https://www.nuance.com/omni-channel-customer-engagement/industry-standards-support.html
Support for industry standards. ... Support for open standards Nuance retains an editorship position for the VXML, SSML, SISR, EMMA and SRGS standards. We remain active participants in the W3C in both the Voice Browser and Multimodal Interactions Working Groups. All of our development tools generate code in standard Java and XML with no ...
https://community.spiceworks.com/topic/92167-what-is-the-industry-standard-for-24x7-support
Mar 17, 2010 · The subject has come up regarding, providing support on weekends, and I want to put something in place so I'm properly compensated for it. My previous experience was that as soon as you got a call that you had to answer, it was an automatic 4 hour Payment regardless of how long it took to resolve the issue and if it went over 4 hours you got paid for that as well.
https://servicestrategies.com/scp-standards/support-standard/
The Service Capability & Performance (SCP) Standards provide a framework for service improvement and help to enhance the capabilities and performance of service operations, while guiding their ongoing development. The SCP Support Standard defines 12 major criteria required to operate a successful technical support operation.
https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...
https://blogs.microsoft.com/on-the-issues/2012/02/08/microsofts-support-for-industry-standards/
Feb 08, 2012 · Earlier today, Microsoft posted a statement concerning our commitment to industry standards. The statement sets forth Microsoft’s long-standing approach to patents that are essential to industry standards: we license them to other firms. We don’t seek to block other firms from shipping products on the basis of these patents. Our approach is shared by Apple, Cisco and many others in …
https://www.quora.com/What-are-typical-maintenance-fees-as-a-percentage-of-up-front-license-costs-for-enterprise-software
An annual charge of 20% of the license fee list price is a good staring place. Depending on your business model, you may need to discount the license cost deeply, but can still get the list price for maintenance. Maintenance revenue can be a signi...
https://en.wikipedia.org/wiki/Software_maintenance
Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes.. A common perception of maintenance is that it merely involves fixing defects.However, one study indicated that over 80% of maintenance effort is used for non-corrective actions. This perception is perpetuated by users submitting ...
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