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https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, …
https://www.openlm.com/software-technical-support-service-level-agreement-sla/
Software Technical Support Service Level Agreement (SLA) Scope OpenLM Ltd. (OpenLM) will establish and maintain an organization and process to provide Customer support for the OpenLM Software. The OpenLM Support Service Agreement is based on the terms and conditions of the OpenLM EULA and OpenLM Maintenance agreement, and does not replace them in any …
https://www.shortpoint.com/sla/
Support Level Agreement. You will get support from the talented engineers and designers behind ShortPoint technology. ... Requests that are stated to be a Major Software Defect and determined to be a Minor Software Defect by a ShortPoint support personnel will follow the provisions defined under Section Minor Software Defects.
https://www.checkpoint.com/downloads/service_level_agreement/support-sla.pdf
“Level 3 Support” means the ability to provide Level 1 and Level 2 Support plus the ability to provide software enhancements such as patches and Hotfixes, fixing or generating workarounds that address software bugs; troubleshoot bugs that were not diagnosed during Level 2 Support; work with Customers to
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the authorized users per organization.
https://www.sailpoint.com/uploads/files/general-files/SailPoint_License_and_Support_Agreement__ver._110113__(2).pdf
This Software License and Support Agreement ... this Agreement is not custom software but is standard commercial software and the scope of Professional Services provided hereunder shall consist solely of (i) program planning, (ii) Software deployment assistance, (iii) interface adapter efforts, and/or (iv) formal or non-formal ...
https://www.openlm.com/software-technical-support-service-level-agreement-sla/
Software Technical Support Service Level Agreement (SLA) Scope. OpenLM Ltd. (OpenLM) will establish and maintain an organization and process to provide Customer support for the OpenLM Software.
https://success.outsystems.com/Support/Enterprise_Customers/OutSystems_Support/Support_terms_and_service_level_agreements_(SLA)_of_the_OutSystems_software
This document describes the Support & Software Updates Services included in the OutSystems Platform Subscription, which are key to ensure non-stop operations. ... Support terms and service level agreements (SLA) of the OutSystems software . Support terms and service level agreements (SLA) of the OutSystems software . Search site. Search ...
https://www.shortpoint.com/sla/
Support Level Agreement. You will get support from the talented engineers and designers behind ShortPoint technology. ... Requests that are stated to be a Major Software Defect and determined to be a Minor Software Defect by a ShortPoint support personnel will follow the provisions defined under Section Minor Software Defects.
https://www.sailpoint.com/uploads/files/general-files/SailPoint_License_and_Support_Agreement__ver._110113__(2).pdf
This Software License and Support Agreement ... this Agreement is not custom software but is standard commercial software and the scope of Professional Services provided hereunder shall consist solely of (i) program planning, (ii) Software deployment assistance, (iii) interface adapter efforts, and/or (iv) formal or non-formal ...
https://www.mailman.columbia.edu/information-for/desktop-support/desktop-support-service-level-agreement-2015-2017
This is a Service Level Agreement (“SLA”) between Mailman Faculty and Staff and the Desktop Support arm of the Information Technology Department of Mailman (MSPH IT) to document: The Standard Desktop Support Service The general levels of response, …
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
A Service Level Agreement can help you manage vendor performance, control costs, mitigate risk and protect the government’s interests. A SLA is not a legal document (i.e. a contract) but can become...
https://www.techrepublic.com/resource-library/downloads/sample-service-level-agreement-for-application-support/
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer ...
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
https://www.qualys.com/support/sla/
Upgrade/Downgrade of Severity Level. If, during the support request process, the issue either warrants assignment of a higher severity level than currently assigned or no longer warrants the severity level currently assigned based on its current impact on the production operation of the Cloud Services offering, then the severity level will be ...
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
This Agreement represents a Service Level Agreement “SLA” or “Agreement” between Jolly Technologies Inc. (“Service Provider” and [Customer Name] “Customer”, together referred to as “Stakeholders”, for the provisioning of IT services required to support and to sustain Jolly software products.
https://www.bmc.com/blogs/support-levels-level-1-level-2-level-3/
Apr 25, 2019 · Technical support can be delivered in a variety of ways, depending on the support level or tier, including by phone, email, live chat or video, chatbots, online tutorials and how-to’s, message boards, and other logging tools. ... vendor software support, machine maintenance, depot support, and other outsourced services.
https://en.wikipedia.org/wiki/Service-level_agreement
A web service level agreement (WSLA) is a standard for service level agreement compliance monitoring of web services. It allows authors to specify the performance metrics associated with a web service application, desired performance targets, and actions that should be performed when performance is …
This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.
https://corporate.findlaw.com/contracts/operations/software-maintenance-and-technical-support-agreement-sagent.html
Software Maintenance and Technical Support Agreement - Sagent Technology Inc.: Learn more about this contract and other key contractual terms and issues by viewing the many sample contracts FindLaw has to offer in our Corporate Counsel Center.
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