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http://www.methodsandtools.com/archive/archive.php?id=55
A Methodology to Support Software Release Decisions. Hans Sassenburg SE-CURE AG, www.se-cure.ch. Software is everywhere and has become a major worldwide industry. We find software embedded, for example, in watches, coffee makers,cars, televisions, airplanes, telephones, reservation systems, and medicalequipment.
https://www.targetprocess.com/articles/10-ways-to-make-your-customer-support-as-agile-as-your-software/
Even if you follow the Agile methodology for product development and frequently get customer feedback for new features, you still need nimble product support to evolve your software and keep your customers happy. No matter what the reason is behind a software bug or a technical issue, users that are frustrated with your software are really ...
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
maintaining the client software offshore. This is a cost-effective methodology for the client since the overheads involved in having maintenance personnel onsite is eliminated and the time zone differences are leveraged effectively. There are two ... Infosys support methodology ...
https://en.wikipedia.org/wiki/Knowledge_Centered_Support
Development began in 1992 by the Consortium for Service Innovation, a non-profit alliance of support organizations. Its premise is to capture, structure, and reuse technical support knowledge. Initially it was known as Solution-Centered Support, and was renamed to acknowledge the methodology as best practices in knowledge management.
https://www.cosmoconsult.com/business-and-it-consulting/implementation-methodologies-and-implementation-consulting/agile-implementation-methodology/
Agile Implementation Methodology The agile software development approach is designed to cope with the complexity of modern software projects and to allow these projects to …
http://ece.arizona.edu/~ece473/readings/2-Comparison%20of%20Software%20Development%20Methodologies.doc
A methodology is composed of one of the software development models used in conjunction with one or more techniques, i.e., methodology = model + technique(s). The techniques of prototyping, cleanroom, and object-oriented are ways to implement the waterfall, incremental, and spiral models.
https://elearningindustry.com/knowledge-centered-support-methodology-getting-started
Mar 18, 2016 · Knowledge Centered Support Methodology: Getting Started When an eLearning professional encounters the word “methodology”, they are likely to think of ADDIE, or maybe SAM. However, today you’re in for a surprise, for I’m not talking about a course authoring methodology.Author: Michael Treser
https://en.wikipedia.org/wiki/Software_development_methodology
In software engineering, a software development process is the process of dividing software development work into distinct phases to improve design, product management, and project management.It is also known as a software development life cycle (SDLC).The methodology may include the pre-definition of specific deliverables and artifacts that are created and completed by a project team to ...
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Yet the tiered support model provides no guidance for technical and application specialist groups participate in front line support; instead, the model calls for an escalation and filtering of issues to tier 2 and 3. Tiered support results in queues, work in progress, and backlog.
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