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https://www.solarwindsmsp.com/blog/sla-resolution-response-times
Jul 17, 2012 · The kind of response you can offer really depends on the nature of your MSP business. The higher your staffing levels, the more likely it is that you can promise an answer within “x” rings or minutes. SLA resolution times. A resolution time refers to how long it takes from the time an issue is logged until it is fully resolved.
https://www.vmware.com/support/policies/severity.html
Support Response Targets . The severity of the problem and the service levels of the support program that you purchase determine the speed and method of our response targets. Following are the response time targets for providing the initial response.EMEA (Europe, Middle East, Africa): Mon–Fri, 7 a.m. to 7 p.m. (GMT/GMT+1)
http://www.oracle.com/us/support/library/057419.pdf
Oracle Software Technical Support Policies: 10-January-2020 Page 2 of 28 To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF). 2. Support Terms Technical Support Fees
https://support.sas.com/en/technical-support/services-policies.html
SAS Technical Support Services and Policies. At SAS Technical Support, our mission is to "help our customers make the best use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources."
https://forums.ubisoft.com/showthread.php/1356176-Customer-Support-Ticket-Response-Times-Forums
Sep 01, 2016 · The thing to do from here is to wait for their help. We at the forums cannot resolve an issue such as a season pass code being triggered as already in use, for that Support is needed. Just sit tight and wait for Support to get to your ticket but if it's been a long time waiting let me know and I will try to find out the status of the ticket.
https://serverfault.com/questions/112105/typical-service-response-time-for-software-verndors
I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling.
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https://support.microsoft.com/en-us/help/4493586/microsoft-software-assurance-support-incident-submission
Mar 19, 2019 · How to submit a support incident using your Software Assurance benefits. ... You may submit a request via the web or by phone to receive a call back from support. Initial response time will be 2-8 business hours depending on the severity of your issue. ... Responses to your email support requests will occur during support team business hours ...
https://www.superoffice.com/blog/response-times/
Jan 03, 2020 · The most important attribute of good customer service, according to customers’ themselves, is a fast response time. How quickly do you respond to your own customers? According to our own research of 1,000 companies, the average response time to respond to customer service requests is 12 hours and ...
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